Ratings based on 689 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Alejandro

Friendly Staff, Good for the Price

Posted Jan 20, 2017 on Hotels
It was great for the money. The bed was a little hard. Very friendly service.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Customer, Thank you very much for your comments. It is good to know that you enjoy your stay with us even though your decanor was not totally to your liking, but thanks for sharing the detail of the bed. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City, Mexico

Excellence

Posted Jan 11, 2017
This place really turned around my month stay in Mexico City. After a horrible experience, one I'm still dealing with, from a different site, Expedia delivered. Thank you Expedia for providing me with an excellent escape from booking woes.
Comment from Hotel Management
Jan 16, 2017 by Sales manager, Hotel Management
Thank you very much for your comments. It is good to know that you had no inconvenience during your stay inside our hotel. Thank you very much for your visit.
3 out of 5
by A verified traveler from G

Hard beds

Posted Jan 11, 2017 on Orbitz
Everything was great but, but the beds are hard. I had trouble sleeping in them.
Comment from Hotel Management
Jan 16, 2017 by Sales manager, Hotel Management
Dear Customer. We appreciate the time taken to leave your comments. On one hand it is good to know that you enjoy your stay with us, although it is bad to hear that you could not go down in our rooms because of the discomfort of our beds. We will work on them to improve.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice central hotel with great staff.

Posted Jan 7, 2017
We had a comfortable four nights stay and was particularly impressed by the guest service. The highlight was Andres the bilingual Bellman who is incredibly warm and professional and went way out of his way to assist us in feeling at home.
Comment from Hotel Management
Jan 16, 2017 by Sales manager, Hotel Management
Dear Customer. We appreciate your comments. It is good to know that you enjoy your stay with us and that you are satisfied with the attention you received from our staff. Royal Reforma appreciates your visit!
3 out of 5
by A verified traveler

Posted Jan 5, 2017 on Hotels
I do not think this hotel is more than a three stars
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Customer. We regret not having met your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel for good price

Posted Dec 29, 2016 on Orbitz
The hotel is located in the city center and easy to access to restaurants and bars. I stayed in this hotel 6 nights and I found it very comfortable.
Comment from Hotel Management
Jan 14, 2017 by Sales Manager, Hotel Management
We greatly appreciate your comments. It is good to know that during your 6 nights you enjoy your stay in our hotel. We hope to see you again in your next visit to Mexico City. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Area was very safe

Posted Dec 27, 2016
It was great and hotel staff were nice. I will recommend to my friends.
Comment from Hotel Management
Jan 14, 2017 by Sales Manager, Hotel Management
Dear customer, We appreciate your comments. It is good to know that our staff treat you well and appreciate your recommendations. Royal Reforma expects to see you soon
1 out of 5
by A verified traveler

This is NOT 4 starts!! almost 3 !!!

Posted Dec 23, 2016 on Hotels
They sell it as a 4 Star but is it NOT!!! Be aware of that!!!
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Customer. We are very sorry that we have not met your expectations. But we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico, DF

Hotel close to USA Embassy

Posted Dec 23, 2016 on Orbitz
Nice hotel close to the metro station, restaurants, and manly the USA Embassy. I was able to find public transportation easily. Great experience.
Comment from Hotel Management
Dec 26, 2016 by Royal Reforma, Hotel Management
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent location

Posted Dec 21, 2016 on Orbitz
Pros: Hotel is in the perfect area with easy access to tourist attractions.
Cons: Beds could be better.
Location: Easy access to all attractions & museums.
Although this hotel isn't the greatest, it is in the perfect location. Excellent area with access to transportation that'll get you anywhere you need to go. Simply put, you get what you pay for.
Comment from Hotel Management
Dec 23, 2016 by Royal Reforma, Hotel Management
Dear Customer. We appreciate the time taken to leave your comments. Each and every one of them are important to us as it helps us to improve. Royal Reforma appreciates your visit!