Ratings based on 689 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 10, 2017
the hotel was small and the hairdryer didnt work and they just cleaned our room literally when we got there so my room was still wet and sticky
Comment from Hotel Management
Jul 17, 2017 by GUADALUPE, Hotel Management
WE APOLOGIZE FOR THE INCONVENIENT, WE ARE RETRAINED THE HOUSEKEEPING DEPARTMENT
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location

Posted Jun 13, 2017
Friendly staff. It is located in a busy part of the city but it is easy to move around and go to the main attractions.
Comment from Hotel Management
Jun 16, 2017 by GUADALUPE, Hotel Management
THANK YOU VERY MUCH FOR YOUR COMMENT
3 out of 5
by A verified traveler

No cafe maker,

Posted May 26, 2017
Room is very clean.bed is comfortable. Face to street, a little bit noise. No cafe maker, clock is broken, refrigerator be locked.
Comment from Hotel Management
Jun 16, 2017 by GUADALUPE, Hotel Management
THANK YOU FOR YOUR COMMENT, WE WILL USE THE FEEDBACK YOU GAVE US TO IMPLEMENT IMPROVEMENTS
4 out of 5
by Alexander

Posted May 3, 2017 on Hotels
Comment from Hotel Management
May 5, 2017 by Hotel Royal Reforma, Hotel Management
Estimado Alexander, Agradecemos mucho que nos haya dejado su puntuacion, aunque hubiera sido de mucha ayuda que nos compartiera sus experiencias. Esperamos verlo en su proxima visita. Royal Reforma aprecia su visita
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great hotel in a good area with lots f nearby rest

Posted Apr 16, 2017 on Orbitz
Fantastic stay in a safe area. All staff helpful and friendly with the exception of the terrace barman on 10th April who gave extremely poor service.
Comment from Hotel Management
Apr 19, 2017 by Sales manager, Hotel Management
Dear Mr. Cameron, We appreciate both your good and bad comments. Since each of them help us to better the quality of our service in all the facilities of the hotel. Royal Reforma expects to see him on his next visit to the CDMX
4 out of 5
by Carlos

Posted Mar 7, 2017 on Hotels
It's a nice building aboute 30 stories high,the area is secure.
Comment from Hotel Management
Mar 13, 2017 by Hotel Royal Reforma, Hotel Management
Dear customer, Thanks for your comments, We are very happy to hear that you enjoyed your stay. We look foward to your next visit. Best regards!
2 out of 5
by A verified traveler from Denver

Under construction, noisy consistently

Posted Feb 21, 2017
Pros: Great view for every room, bathroom & shower, bed comfort, & kitchen and utilities. Also, staff is quick to attempt to fix any issue you bring up.
Cons: Finish construction before billing yourself as a luxury. Turn down the music in the middle of the day at the pool. Monday afternoon is not a club day
I consider hotels over 200$ a night in Mexico to be rather luxurious, especially when billed as such. Upon arriving to the suite, I had to cross over a construction zone in the hallway with band saws, lumber and general noise and hazard. Next, only one small trashcan for two bathrooms and kitchen. Two bars of soap for three sinks and two showers. The next morning, I awake to the kitchen below the room echoing through the vents and a large hole in the restroom wall. Electricity had one event where it was off for a couple hours during construction. Willingness to resolve the issues were attempted and completed on a couple. The construction was unavoidable and the noise from the kitchen impossible to quell. The result was to offer me a free breakfast. Instead, I chose to cancel the second reservation at the hotel with full refund. I believe that the goal to time share puts a lower goal on the hotel customers. There is great service and care of the rooms, but only as much as the rooms condition and location allows.
Comment from Hotel Management
Feb 23, 2017 by Sales manager, Hotel Management
Dear Jeremy. We appreciate the time taken to leave your comments. Each and every one of them will be shared with the departments involved to work on them and give the best possible solution and be able to improve our services to achieve the satisfaction of those who visit us.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel

Posted Feb 14, 2017 on Orbitz
The hotel is nice and cozy. Internet in the room was just okay, not perfect. The stuff is friendly. The only issue that I see was the outlet in the room is far away from the bed so you can't charge your phone and spend time on your phone or laptop while ypu are in the bed. That's the only thing that I didn't like about this hotel.
Comment from Hotel Management
Feb 16, 2017 by Sales manager, Hotel Management
We appreciate your comments. Each and every one of them is important to us. They help us detect our areas to improve in order to achieve the preference of those who visit us.
1 out of 5
by michael

BED BUGS!

Posted Feb 8, 2017 on Hotels
BED BUGS... we were eaten alive, we had bites all over our legs after the 1st night. also found a used band aid in our ice bucket... the air conditioner was broken and staff at the front desk were rude.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
We are very sorry that you did not enjoy your stay with us for all the aspects that you comment, from the flaws I found in the room as well as the attention you received from our staff. Thanks for sharing Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Townsend, Wa

nice hotel in tourist district

Posted Feb 7, 2017
Pros: within 2 blocks of about 50 restaurants, very safe area, tourist area
Location: 4 blocks to bus stop where you can get on the double deck bus that will take you to all the tourist spots.
staff was helpful. Pool was not good, but of course the hotel is in the city.
Comment from Hotel Management
Feb 7, 2017 by Sales manager, Hotel Management
Dear Karen, Thank you very much for your comments it is good to know that you enjoy your stay in general. We hope to see you soon Best regards!