Ratings based on 709 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

great lobby and restaurant staff

Posted Oct 23, 2017
Pros: Five doors away from very large indoor craft market
Cons: Better in room coffee mavhines
Staff always very willing to help, to give directions, secure trusted cabs
4 out of 5
Recommended
for Everyone
by A verified traveler

Love it rooms service excellent

Posted Sep 28, 2017
Pros: Service room hotel views
Cons: Nope
Location: Park tour bus mall
Experience was excellent love there service pleasant face helpful
Comment from Hotel Management
Oct 2, 2017 by Fernando Rivera, Hotel Management
Dear Kadeen, I would like to thank you for the time you took to let us know how was your recent experience at the NH Collection Reforma Hotel in Mexico City, we are very glad to have covered your expectations and have enjoyed our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest as if you would be in your own home. My team and I appreciate the opportunity we had of being of service to you and will be more than glad to welcome you back to our Hotel in the near future. Sincerely, Fernando Rivera Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
The hotel was very clean and quiet. The room was modern and comfortable. Great views from my room and I liked that it was quiet, I could not hear my neighbors at all.
Comment from Hotel Management
Sep 26, 2017 by Fernando Rivera, Hotel Management
Dear Guest, I would like to thank you for the time you took to let us know how was your recent experience at the NH Collection Reforma Hotel in Mexico City, we are very glad to have covered your expectations and have enjoyed our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest as if you would be in your own home. My team and I appreciate the opportunity we had of being of service to you and will be more than glad to welcome you back to our Hotel in the near future. Ready to serve you always! Sincerely, Fernando Rivera Hotel Director
3 out of 5
by A verified traveler

Posted Sep 5, 2017
We got food poisoning and the room felt clinical staff were unfriendly
Comment from Hotel Management
Sep 13, 2017 by Fernando Rivera, Hotel Management
Dear Guest: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. Your comments are very important for us, we will share them with the staff involved to take immediate action and training in order to improve our services and avoid similar situations arise in the future. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 1, 2017
Very friendly staff, close to many restaurants and shops.
Comment from Hotel Management
Sep 13, 2017 by Fernando Rivera, Hotel Management
Dear Guest: Thank you so much for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. We really appreciate your feedback and I am glad that we met your expectations. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice Hotel

Posted Aug 28, 2017
Very well located, and very modern. The rooms are clean and the staff are very helpful. For business travellers who have meetings around the downtown area it is very convenient
Comment from Hotel Management
Sep 7, 2017 by Fernando Rivera, Hotel Management
Dear Caroline: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but A/C not great.

Posted Aug 28, 2017
Everything was good, staff was good, the room was clean but the A/C was not good. The room doesn't get cold. I had friends staying at three other rooms in the hotel and everyone had the same issue.
Comment from Hotel Management
Sep 7, 2017 by Fernando Rivera, Hotel Management
Dear Guest: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. Your comments are very important for us, we will share them with the staff involved to take immediate action and training in order to improve our services and avoid similar situations arise in the future. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel
3 out of 5
by A verified traveler from Miami

Not bad, not excellent

Posted Aug 28, 2017
The location of the hotel is excellent. However the minimalistic design lacks of any appeal. A.C is not working at all. They sent some "technician" to only declared that the AC is in great condition and working when it is not. The girls from the front desk are nice.
Comment from Hotel Management
Aug 30, 2017 by Fernando Rivera, Hotel Management
Dear Ricardo: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. I will share your comments with the staff involved to take immediate action. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Mexico City.

Posted Aug 23, 2017
Good location. Pool area is nice, but the pool is on the small side, nicely warm. Photos of room a bit deceiving.
Comment from Hotel Management
Aug 24, 2017 by Fernando Rivera, Hotel Management
Dear Andres: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. Your comments are very important for us, we will share them with the staff involved to take immediate action. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel
3 out of 5
by A verified traveler from New Jersey

Nice Hotel but staff can be nicer...

Posted Aug 23, 2017
Pros: Clean, new, showers, bed, safe and convenient location.
Cons: Lobby Staff
Location: Lots of restaurant, bars and night activity.
Very beautiful hotel..clean and nice rooms! It is located in Reforma area and closed to all the restaurants and bars, felt very safe. I did not have a problem with the room itself, room was always kept clean and supplies were replenished. There is a safe in the room which was a plus and bed was extremely comfortable. I don't have anything bad to say about the hotel itself. However, the staff at the lobby was not all that friendly and I would hate to say it but felt prejudice at times. We were looked at with suspicious looks every time we were entering the hotel. You are given a key card that operates the elevator too and at times I just figured they are being precautious with who enters the hotel. However, it finally happened when there was an event going on, something about a soap opera filming scenes and I guess the filming staff crew were asked to used the elevator in the back. We had just came through with my wife and brother in law waiting for the elevator to come down..our keycard wasn't working so we called one of the staff that was standing and one of the head staff or manager approaches automatically assuming we were the filming staff and yells at us for using that elevator. At that point we felt nothing but discouraged as they confirmed what I had been feeling throughout my stay...after yelling we replied with saying we were staying at the hotel and he apologies and walked away.
Comment from Hotel Management
Aug 30, 2017 by Fernando Rivera, Hotel Management
Dear Miguel: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. Your comments are very important for us, and you can make sure I will share them with the staff involved to take immediate action and training in order to improve our services and avoid similar situations arise in the future. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel