Ratings based on 671 Verified Reviews

3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 18, 2017
Not the best. Was not my best exp at nh. I expects more.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Excellent hotel

Posted Aug 10, 2017
Pros: Breakfast and friendly staff
Location: the location is perfect, on the same block is a handcraft market and around the hotel are plenty of restaurants and in a walking distance a mall.
The hotel is perfectly located for tourism and business, just a walking distance to reforma main avenue of mexico city. The staff is friendly and always able to help you and provide any information regarding the city or any other activities. The breakfast was delicious, with serveral options going from mexican dishes to more international food. I plenty recommend this hotel.
Comment from Hotel Management
Aug 10, 2017 by Fernando Rivera, Hotel Management
Dear Gaby: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. We are at your services any time. Sincerely Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Very nice room!!

Posted Jul 26, 2017
This hotel is located in a very convenient area, very centric but not friendly to walk around. The room is amazing, bathroom is large, bed and amenities great. Very confortable to work in the room. Wifi works well. I truly recommend this hotel. Also the breakfast is incredible, everything freas and a lot of choices.
Comment from Hotel Management
Jul 27, 2017 by Fernando Rivera, Hotel Management
Dear Guest: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. I am glad that we met your expectations and I really appreciate your comments. I will share it with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Great Hotel for its price

Posted Jul 17, 2017
Pros: Nice staff, nice room, quick check in and check out
Location: The location is great to move around the nice parts of the city
This hotel is exactly what I was looking for. A great hotel at a reasonable price. The accommodations are great and the breakfast delicious.
Comment from Hotel Management
Jul 19, 2017 by Fernando Rivera , Hotel Management
Dear Francisco: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, comfortable bed, clean

Posted Jul 4, 2017
Good location with a comfortable bed. Take note - breakfast on weekends starts at 7am (not at 6am as was stated on the expedia page) which means that if you have an early tour you may not get a chance to eat in the restaurant. Pleasant staff. Clean room. Minibar prices seem very high. At one point I called reception to get some help and they said they would send someone, but nobody came. Not a big deal in this case. I enjoyed my stay and would stay again. My sense is that with a little more attention to detail they could really be a 4-star hotel.
Comment from Hotel Management
Jul 8, 2017 by Fernando Rivera , Hotel Management
Dear Guest: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice upgrades since first visiting in 06.

Posted Jun 29, 2017
Pros: Great style and location near Zona Rosa.
Cons: The card keys did not always work in the elevators
Location: Great food all around the block. Casa de Don Tonio great, fast, and open 24hrs.
The only letdown was that the pool was closed for cleaning but the hotel gave up a beautiful upgrade with a balcony!
Comment from Hotel Management
Jul 3, 2017 by Fernando Rivera, Hotel Management
Dear Martin: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Modern hotel but with very tiny bathrooms

Posted May 7, 2017
Great location, close to shops but very average breakfast experience. Our Bathroom was extremely tiny too.
Comment from Hotel Management
Jun 11, 2017 by Fernando Rivera, Hotel Management
Dear Melb: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis in a busy area

Posted May 3, 2017
Pros: Clean modern room, good aircon and no noise issues.
Location: Good access to public transport - memo and Metrobus and close to Reforma. Also close to great eateries in Colonia Roma.
We stayed in a room on the 16th floor fronting Calle Liverpool. The room was large, clean and we had no noise issues in quite a normally noisy area with all the night life and bars. The aircon worked well and we had no issues.
Comment from Hotel Management
Jun 11, 2017 by Fernando Rivera, Hotel Management
Dear Guest: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Modern style, great location

Posted Apr 5, 2017
Great modern style and new facilities. The location is central, with wonderful view. But since it is by the club area, there was disco beat all night. Great pool, but wish they had a jacuzzi. Very friendly staff.
Comment from Hotel Management
Jul 8, 2017 by Fernando Rivera , Hotel Management
Dear Vernon: I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Reforma and for sharing with us and other Expedia users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your expectations. I will share your comments with our staff, I am sure they will feel motivated to carry on the good work. My team and I would appreciate the opportunity of being able to welcome you back to NH Collection Mexico City Reforma and of being of service to you in the near future. Sincerely Fernando Rivera Director Operations Hotel
2 out of 5
by paul m

Posted Apr 5, 2017 on Hotels
The AC in this hotel doesn't work very well at all.. I had to change rooms 3 times and in all 3 rooms AC did not cool below 72 degrees and the first room was 78 degrees. I did not sleep for almost 36 hours cause of this.. So I will never stay at this Hotel again!!
Comment from Hotel Management
Jul 8, 2017
Dear Paul M: I would like to thank you for taking the time to send us your comments regarding your stay at the NH Collection Mexico City Reforma, feedback received from our Guests is very important to us. Your comments are very important for us. We are working very hard in order to improve our AC services and avoid that similar situations arise in the future. We wish to obtain the complete satisfaction of our guests from the smallest detail; an attitude that defines our idea of how important their stay. Sincerely, Fernando Rivera Director Operations Hotel