Ratings based on 542 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Very recommended!

Posted Sep 19, 2017
Very very nice hotel, very nice staff, near from everything! I will comeback!
Comment from Hotel Management
Sep 19, 2017 by Nallely Cabrera, Hotel Management
Dear Ismael, we are glad to know your stay was pleasant, our staff works hard to make yourself at home. We hope to see you again on your next trip to Mexico City. Regards
3 out of 5
by A verified traveler

Posted Sep 12, 2017
Staff really unfriendly! The hotel does not provide any information about the city! No city maps to give to their customers
Comment from Hotel Management
Sep 15, 2017 by Nallely Cabrera, Hotel Management
Dear guest, we are very sorry for the inconvenience. Your comments will be sent to the managers in charge. We will put special attention to have plenty of information of the city and enough maps to be handle to our guest. We hope to serve you again and change your first impression. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

nice and new place

Posted Aug 23, 2017
Pros: new place
Cons: better restaurant
Location: very close to the everywhere
they dont have a very good restaurant but everithing its ok good price!!
Comment from Hotel Management
Aug 24, 2017 by Nallely Cabrera, Hotel Management
Thank you for sharing your experience at PF SUITES, we are glad to know that your stay was pleasant. We will give our restaurant your opinion; your comments help us improve our service in every area. We hope to count with your preference in your next visit to Mexico City. Regards
2 out of 5
by A verified traveler

Posted Aug 23, 2017
The room was very loud and had a window that opened directly into a cleaning closet.
Comment from Hotel Management
Aug 24, 2017 by Nallely Cabrera, Hotel Management
Thank you for sharing your experience with us, your comments help us improve our service. We will pay special attention to your next visit so we can provide more comfortable room. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

comfortable but noisy

Posted Jul 18, 2017
staff and amenities were thoughtful. however the hotel is noisy at night. other guests noises come right into the room due to door not being sealed tight in the frame and tvs being put on the wrong walls for neighbors peace. staff in hall way talks loud at 6am. other than this the place and staff are real nice. shower pressure was great. various dim and bright lights in room were nice.
Comment from Hotel Management
Jul 19, 2017 by Nehely Jurado, Hotel Management
Dear guest Thank you very much for sharing your experience at SUITES PF we are very sorry that you have not been able to enjoy your stay to the fullest, we have taken note of your comments and we will move you to the corresponding area, we hope you will have a new opportunity, it will always be a great pleasure to serve you. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Good location

Posted Jun 29, 2017
Good location near LaReforma and Zona Rosa.Noisy housekeeping staff... ....had leaking air conditioner that was never fixed in the six days there
Comment from Hotel Management
Jul 1, 2017 by Nehely Jurado, Hotel Management
Dear Steve Thank you for sharing your experience at SUITES PF, we are very sorry for the inconveniences that occurred during your stay, we have taken notes and will channel them to the corresponding area, comments like yours help us to improve and offer the service that deserves, we hope to have a second chance and To be able to change the impression you have of us, it will always be a pleasure to serve you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno

Nice, clean, and safe hotel.

Posted Jun 28, 2017
I thoroughly enjoy staying here. Between metro stops Insurgentes and newly renovated Sevilla. Always clean and and courteous staff. My family feels safe and I like the proximity to restaurants, shopping, and points of interest. Want a 5 star hotel? Well pay for one and move along.
Comment from Hotel Management
Jul 2, 2017 by Nehely Jurado, Hotel Management
Dear Enrique Thank you for choosing PF SUITES for your stay in the beautiful city of Mexico, it is a great pleasure to know that your stay with us was pleasant and that you could enjoy your sight to the fullest, we hope to have your visit again very soon, it will always be a great Pleasure to welcome you. Best regards
5 out of 5
by raymond

Home away from Home

Posted Jun 21, 2017 on Hotels
Misunderstanding of the room layout shown on Hotel.com. ONLY Executive suit two beds has kitchenette and living room area. Executive One bed has kitchenette but no living room. All other rooms are standard. Pictures on Hotel.com showed Executive one bed with living room. Isabelle showed me the differences of the rooms and changed me to two beds as the price is the same. I wanted the living room. She was very professional, accommodating and mentioned the confusion arises often when booked at Hotel.com due to the wrong pictures posted on the site. I HIGHLY recommend the hotel & Suites and will definitely stay here again. The area is all you can experience in a wonderful city within walking distance of your stay. Cleaning staff were incredible: friendly, service oriented, serious about their work and accommodating to your schedule. At night any guests need to leave ID for security at reception and it is returned when exciting. Makes one feel safe and comfortable.
Comment from Hotel Management
Jun 25, 2017
Dear Raymond Thank you very much for your stay in SUITES PF, it is a great honor that you have chosen us for your visit in the CDMX, for our team it is very important to give the best solutions to our guests and offer an unbeatable service, we hope to have your visit again , It will always be a great pleasure to serve you and make you fee at home. Best regards. Nehely Jurado
4 out of 5
by Josh

Posted Jun 20, 2017 on Hotels
We had 3 rooms. My suite was great, no problems, clean & quiet. The second room was nice as well. Two of my friends who shared that room only had an issue with being woken up by housekeeping who was knocking on other doors very loudly. My friend in the 3rd room had issues. His A/C was leaking and then the last night in the middle of the night the pipes in the walls started vibrating and clanging so loudly that it woke him up and he had to change rooms just to sleep.
Comment from Hotel Management
Jun 25, 2017
Dear Josh Thank you very much for evaluating your stay at SUITES PF, we are very sorry for the incidents you had in the rooms, receiving comments like yours help us to improve and offer the service that they deserve, we have taken note of each of the points and we will direct them To the corresponding area for your review, we hope to have a new opportunity and to change your impression of us, it will always be a great pleasure to serve you. Best regards. Nehely Jurado
5 out of 5
by Daniel

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017
Dear guest Thank you very much for choosing PF SUITES for your stay in the CDMX, we hope to have your visit again, it will always be a great pleasure to serve you. Best regards. Nehely Jurado