Ratings based on 250 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Excellent service

Posted Dec 15, 2017
All of the staff was excellent. Super helpful and went out of their way even when it was 6 am and needed assistance in the fitness room when machines were off. The location is great and easy to get around.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Great Experience

Posted Dec 6, 2017
Staff was very helpful. Location is excellent, felt very safe. Will definitely recommend to others as the perfect place to stay in Bogota.
Comment from Hotel Management
Dec 14, 2017 by General Manager, Hotel Management
Dear Guest, We feel very honored with your words, thank you so much for recommending us and for sharing your experience here at Expedia.com. We are looking forward to welcome you again! Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel Close to Bars and Restaurants

Posted Nov 24, 2017
Pros: Everything
Cons: None
Location: The location is great. It is very close to many bars and restaurant. I didn't want to stay at Candelaria because of safety issues.
This is a very nice hotel with a great management. The hotel is very close to bars and restaurants and in a quiet neighborhood.
Comment from Hotel Management
Nov 28, 2017 by General Manager, Hotel Management
Dear Guest, We were very happy for having you at Sofitel Bogotá Victoria Regia! Your comment motivates us to keep working the way we do it every day to ensure the quality in our services, thank you so much for choosing us! We would love to have more opportunities to welcome you again next time you visit the beautiful city of Bogotá. Sincerely, David Kianni General Manager
2 out of 5
by A verified traveler from Guatemala

Nice hotel , terrible sleep

Posted Oct 30, 2017
When I got there , they assigned me to a room with a very disgusting smell , they changed my room , but is impossible to sleep in this hotel it is very closed to the 85 street where all the clubs are, and hotel windows are NOT sound Proof so basically you feel you are inside of one of those clubs until 3:30 am when this business close . I’ve stayed in several Sofitels around the World and I don’t think this hotel should be parto of the chain , very disappointed. Hotel staff is excellent !!! That’s the only good thing on this hotel
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for you comments, it is very important to us to know the likes and dislikes to recognize how we can improve our services everyday. Once again we do apologize for the inconveniences with the outside noise, right know we are working in a restyling process with our windows so we can minimize this negative impact. We would like to have a second opportunity to welcome you again, we are at your entire disposal for your future reservations. Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Miami

Great location

Posted Sep 22, 2017
Pros: Everything is excellent at Victoria Regia
Location: Excellent restaurants, shopping mall and stores nearby. Downtown 15 mins away
If you are looking for a nice zone, this hotel is for you. Everybody is there to help you whatever you need
Comment from Hotel Management
Sep 25, 2017 by General Manager, Hotel Management
Dear Guest, We feel very happy for your comment, we truly appreciate how you highlight our services and our privileged location. Thank you so much for choosing us and for feedback, we would love to welcome you again in the near future! Sincerely, David Kianni General Manager
5 out of 5
by alexis

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Sep 21, 2017 by GM, Hotel Management
Estimado Huésped, Nos sentimos muy felices por recibir su puntuación referente a su estadía con nosotros. Deseamos recibirle nuevamente en un futuro cercano! Cordialmente, David Kianni Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Perfect location! Best restaurants all walking distance. Nice amenties and lovely staff!
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Dear Guest, We were absolutely happy for having you here! Thank you so much for your comments and for highlight our service! Sincerely, David Kianni General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

shower not draining properly

Posted Sep 10, 2017
Despite the problem was notified to maintain el , it was not fixed properly ! My advice ! They have to really fix this problem before assigning it to somebody else !
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your feedback, it is very important to know the likes and dislikes from our guests and make the appropriate improvements. We apologize for the inconvenience in your shower, our maintenance department is aware of your opinion and is taking actions to avoid this kind of situations. We would like to have a second opportunity to welcome you again. Kind regards, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Willie's birthday

Posted Aug 27, 2017
Pros: Locations, and the lovely staff. They go beyond to help the customers.
Cons: Nothing
Location: Restaurants, clubs, and bars.
Thank you very much for the wonderful decoration in my room on my birthday! That was a really good surprise for me and my friends! Thank you to E. S. M. whomever, these persons are thank you! I was very happy with my stay at the Sofitel in Bogota & I will return anytime.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your comments, we are very happy for being able to share this special moment with you. Our Guest Relation and all our ambasadors would love to welcome you again in the near future. Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from PUERTO RICO

EXCELLENT HOTEL

Posted Jul 26, 2017
Pros: The service.
Cons: Nothing - everything was more than expected.
Location: Location was very good and things to do in the vicinity were good,
All services were awesome! From the shuttle service to the hotel staff- all was excellent service. Always to help you with the request either for assistance or for recommendations to places to visit. I truly recommend this hotel for anyone traveling to Colombia.
Comment from Hotel Management
Aug 1, 2017 by General Manager, Hotel Management
Dear Guest, We really appreciate the time you took to let us know your comments regarding your stay at Sofitel Bogotá Victoria Regia. Is really important for us to know your likes and dislikes to make the appropriate improvements, for that reason it is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit to our hotel in the ‘city closest to the stars’ will be a “magnifique” experience. Sincerely, Paul Barthe General Manager