Ratings based on 238 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Perfect location! Best restaurants all walking distance. Nice amenties and lovely staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

shower not draining properly

Posted Sep 10, 2017
Despite the problem was notified to maintain el , it was not fixed properly ! My advice ! They have to really fix this problem before assigning it to somebody else !
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your feedback, it is very important to know the likes and dislikes from our guests and make the appropriate improvements. We apologize for the inconvenience in your shower, our maintenance department is aware of your opinion and is taking actions to avoid this kind of situations. We would like to have a second opportunity to welcome you again. Kind regards, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Willie's birthday

Posted Aug 27, 2017
Pros: Locations, and the lovely staff. They go beyond to help the customers.
Cons: Nothing
Location: Restaurants, clubs, and bars.
Thank you very much for the wonderful decoration in my room on my birthday! That was a really good surprise for me and my friends! Thank you to E. S. M. whomever, these persons are thank you! I was very happy with my stay at the Sofitel in Bogota & I will return anytime.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your comments, we are very happy for being able to share this special moment with you. Our Guest Relation and all our ambasadors would love to welcome you again in the near future. Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from PUERTO RICO

EXCELLENT HOTEL

Posted Jul 26, 2017
Pros: The service.
Cons: Nothing - everything was more than expected.
Location: Location was very good and things to do in the vicinity were good,
All services were awesome! From the shuttle service to the hotel staff- all was excellent service. Always to help you with the request either for assistance or for recommendations to places to visit. I truly recommend this hotel for anyone traveling to Colombia.
Comment from Hotel Management
Aug 1, 2017 by General Manager, Hotel Management
Dear Guest, We really appreciate the time you took to let us know your comments regarding your stay at Sofitel Bogotá Victoria Regia. Is really important for us to know your likes and dislikes to make the appropriate improvements, for that reason it is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit to our hotel in the ‘city closest to the stars’ will be a “magnifique” experience. Sincerely, Paul Barthe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Short, but great stay.

Posted Jul 11, 2017
Cons: Key turned lights on, but you had to take key out to turn them all off. At night, you couldn't turn them on without getting to the door in the dark.
We got into Bogota late in the evening and left first thing the next morning, but the hotel, staff, and breakfast were great.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Dear Guest, We truly appreciate the time you took to let us know your comments regarding your stay with us. It is really important to us so we will be able to improve our services and facilities. We would love to welcome you again in the near future! Sincerely, Paul Barthe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

GREAT HOTEL WITH AMAZING STAFF!

Posted Jul 5, 2017
Pros: i loved the hotel room and the location of the hotel. it was in close proximity to major tour sites and shopping area and the best restaurants.
Cons: the restaurant could improve
Location: close to all tour sites, but most importantly, it was close to all the amazing restaurants. great for foodies!
the hotel was really clean, modern and comfortable. The staff was the most accommodating and friendliest staff I've ever encountered at any hotel in my travels. My friend got sick during our last night there and the staff called us a doctor and really helped us a lot with translation, picking up the meds the doctor prescribed for her, getting her water and pedilyte and checking up on us to make sure that she was ok. The hotel concierge, managers and front desk receptionists all helped us to make sure that she was ok and comfortable. but beyond that the entire staff made our visit to Colombia so enjoyable and easy for us, even with the language barrier. I would highly recommend this place to anyone and i myself would visit again.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for choosing us and for sharing your comments here on Expedia.com, it was a real pleasure being able to be helpful in that unforeseen circumstance. In the other hand it is really great to know that you enjoyed the location and our services. We would love to welcome you again in the near future, hopefully soon! Sincerely, Paul Barthe General Manager
5 out of 5
by Ricardo

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by GM, Hotel Management
Dear Guest, It is really rewarding to see through your score that you had a "magnifique" experience with us. Thank you so much for sharing your experience, we would love to welcome you again in the near future. Sincerely Paul Barthe General Manager
5 out of 5
by Malcolm

Excellent.

Posted Jun 12, 2017 on Hotels
Great location, best restaurants on the same block.
Comment from Hotel Management
Jun 15, 2017 by GM, Hotel Management
Dear Guest, It is a pleasure to receive feedback about your recent stay with us. We are very happy to know that you had enjoyed our location in the best area of the city. We are looking forward to welcome you again. Sincerely, Paul Barthe General Manager
3 out of 5
by armando

Best Location and Service-Fair in Other Aspects

Posted Jun 10, 2017 on Hotels
The hotel's location is excellent, across the street from three top restaurants and two blocks from El Centro Andino shopping area-finest shops in Bogota. A safe, fun neighborhood with parks nearby. Sofitel has an excellent staff, best service ever. Only negatives are small room size and unpredictable electrical blackouts caused by utilities work nearby. WiFi availability was also unpredictable. Hotel breakfast was excellent; room service and dinner menus, so-so. Small portions with ok flavors. Pricy. Bed was not firm enough for me.
Comment from Hotel Management
Jul 12, 2017 by GM, Hotel Management
Dear Guest, We feel very happy reading your comments, especially your kindly words about our staff and services. We want to apologize for the inconveniences during your stay, we had some electrical issues in the neighborhood and we were updating our WiFi network. We would love to welcome you again and being able to assist you to know about your preferences like the one you mentioned about the bed. Sincerely, Paul Barthe Geenral Manager
5 out of 5
by ronak

the best place to stay in Bogota...

Posted Jun 5, 2017 on Hotels
The sofitel was fantastic and a true bargain for the level of service and condition of the hotel overall. It was fantastic in every sense. It was right next to all the best restaurants and shopping gin the city.
Comment from Hotel Management
Jun 15, 2017 by GM, Hotel Management
Dear Guest, Thank you so much for the kindly words you wrote about your recent stay at Sofitel Bogotá Victoria Regia and the staff. This feedback is really important to us to keep working with motivation to provide "magnifique" experiences that make the difference. Kind regards, Paul Barthe General Manager