Ratings based on 245 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Guatemala

Nice hotel , terrible sleep

Posted Oct 30, 2017
When I got there , they assigned me to a room with a very disgusting smell , they changed my room , but is impossible to sleep in this hotel it is very closed to the 85 street where all the clubs are, and hotel windows are NOT sound Proof so basically you feel you are inside of one of those clubs until 3:30 am when this business close . I’ve stayed in several Sofitels around the World and I don’t think this hotel should be parto of the chain , very disappointed. Hotel staff is excellent !!! That’s the only good thing on this hotel
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for you comments, it is very important to us to know the likes and dislikes to recognize how we can improve our services everyday. Once again we do apologize for the inconveniences with the outside noise, right know we are working in a restyling process with our windows so we can minimize this negative impact. We would like to have a second opportunity to welcome you again, we are at your entire disposal for your future reservations. Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Miami

Great location

Posted Sep 22, 2017
Pros: Everything is excellent at Victoria Regia
Location: Excellent restaurants, shopping mall and stores nearby. Downtown 15 mins away
If you are looking for a nice zone, this hotel is for you. Everybody is there to help you whatever you need
Comment from Hotel Management
Sep 25, 2017 by General Manager, Hotel Management
Dear Guest, We feel very happy for your comment, we truly appreciate how you highlight our services and our privileged location. Thank you so much for choosing us and for feedback, we would love to welcome you again in the near future! Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Perfect location! Best restaurants all walking distance. Nice amenties and lovely staff!
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Dear Guest, We were absolutely happy for having you here! Thank you so much for your comments and for highlight our service! Sincerely, David Kianni General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

shower not draining properly

Posted Sep 10, 2017
Despite the problem was notified to maintain el , it was not fixed properly ! My advice ! They have to really fix this problem before assigning it to somebody else !
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your feedback, it is very important to know the likes and dislikes from our guests and make the appropriate improvements. We apologize for the inconvenience in your shower, our maintenance department is aware of your opinion and is taking actions to avoid this kind of situations. We would like to have a second opportunity to welcome you again. Kind regards, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Willie's birthday

Posted Aug 27, 2017
Pros: Locations, and the lovely staff. They go beyond to help the customers.
Cons: Nothing
Location: Restaurants, clubs, and bars.
Thank you very much for the wonderful decoration in my room on my birthday! That was a really good surprise for me and my friends! Thank you to E. S. M. whomever, these persons are thank you! I was very happy with my stay at the Sofitel in Bogota & I will return anytime.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your comments, we are very happy for being able to share this special moment with you. Our Guest Relation and all our ambasadors would love to welcome you again in the near future. Sincerely, David Kianni General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from PUERTO RICO

EXCELLENT HOTEL

Posted Jul 26, 2017
Pros: The service.
Cons: Nothing - everything was more than expected.
Location: Location was very good and things to do in the vicinity were good,
All services were awesome! From the shuttle service to the hotel staff- all was excellent service. Always to help you with the request either for assistance or for recommendations to places to visit. I truly recommend this hotel for anyone traveling to Colombia.
Comment from Hotel Management
Aug 1, 2017 by General Manager, Hotel Management
Dear Guest, We really appreciate the time you took to let us know your comments regarding your stay at Sofitel Bogotá Victoria Regia. Is really important for us to know your likes and dislikes to make the appropriate improvements, for that reason it is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit to our hotel in the ‘city closest to the stars’ will be a “magnifique” experience. Sincerely, Paul Barthe General Manager
3 out of 5
by A verified traveler from Houston, TX

Disappointing

Posted Jul 25, 2017 on Orbitz
Pros: The location
Cons: Reception staff, restaurant staff, kitchen staff.
Location: Excellent location in the Zona Rosa
Service is lacking and the breakfast is sub standard. What they call arepas are a poor joke that most Colombian's would find insulting.
Comment from Hotel Management
Aug 1, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for let us know your comments. Right now we have changed our menu and your opinion will help us to improve our flavors. We apologize for not exceeding your expectations, we would love to welcome you again to change your opinion! Kind regards, Paul Barthe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Short, but great stay.

Posted Jul 11, 2017
Cons: Key turned lights on, but you had to take key out to turn them all off. At night, you couldn't turn them on without getting to the door in the dark.
We got into Bogota late in the evening and left first thing the next morning, but the hotel, staff, and breakfast were great.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Dear Guest, We truly appreciate the time you took to let us know your comments regarding your stay with us. It is really important to us so we will be able to improve our services and facilities. We would love to welcome you again in the near future! Sincerely, Paul Barthe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

GREAT HOTEL WITH AMAZING STAFF!

Posted Jul 5, 2017
Pros: i loved the hotel room and the location of the hotel. it was in close proximity to major tour sites and shopping area and the best restaurants.
Cons: the restaurant could improve
Location: close to all tour sites, but most importantly, it was close to all the amazing restaurants. great for foodies!
the hotel was really clean, modern and comfortable. The staff was the most accommodating and friendliest staff I've ever encountered at any hotel in my travels. My friend got sick during our last night there and the staff called us a doctor and really helped us a lot with translation, picking up the meds the doctor prescribed for her, getting her water and pedilyte and checking up on us to make sure that she was ok. The hotel concierge, managers and front desk receptionists all helped us to make sure that she was ok and comfortable. but beyond that the entire staff made our visit to Colombia so enjoyable and easy for us, even with the language barrier. I would highly recommend this place to anyone and i myself would visit again.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for choosing us and for sharing your comments here on Expedia.com, it was a real pleasure being able to be helpful in that unforeseen circumstance. In the other hand it is really great to know that you enjoyed the location and our services. We would love to welcome you again in the near future, hopefully soon! Sincerely, Paul Barthe General Manager
5 out of 5
by Ricardo

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by GM, Hotel Management
Dear Guest, It is really rewarding to see through your score that you had a "magnifique" experience with us. Thank you so much for sharing your experience, we would love to welcome you again in the near future. Sincerely Paul Barthe General Manager