Ratings based on 1,922 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island, USA

Posted Sep 24, 2017
Loved the hotel. For someone that is so concerned about safety. I was so extremely happy to see the level of security at Barcelo. Great work. The staff was so helpful as well as the taxi drivers. Safest ever. Would recommend hotel in a heart beet. Oh, yeah. Best mojitos ever at Strykers. Tried find good in Rhode Island, no Luck
5 out of 5
Recommended
for Families
by A verified traveler from St. Petersburg, FL

Very nice hotel, very safe

Posted Sep 21, 2017
Pros: Everything!
Cons: Hotter water (it was warm, but never very hot)
Location: Didn't explore nearby, but right by airport. Hotel had a ton of security, very very safe here.
This hotel was great, it was perfect for our family. Check-in was fast, they brought a crib right away for us. Room was large, super clean, nice. Very comfortable bed. Beautiful hotel with lots of shops and restaurants. The breakfast buffet was amazing, we were treated like royalty there, it was absolutely worth every penny. Shuttle to the airport was great. Will absolutely stay here again if we visit. And will dream about that buffet, lol.
Comment from Hotel Management
Sep 21, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards
1 out of 5
by A verified traveler from Vancouver

Bad customer service

Posted Sep 20, 2017
Pros: its just a big hotel. if you are there for a convention, is ideal as you have the convention center right there.
Cons: train their staff for excellence in customer service.
Location: you have to walk 4 or 5 blocks from la zona viva. But when most of the big hotel are in la zona viva, it sucks to be at this hotel.
I arrived in Guatemala from El Salvador via Pullmatur (bus company) the bus left me at the Holiday Inn ( 4 blocks from Barceló) However, the streets in the area are not ideal for pulling two big suitcases and a carry on for 4 blocks. The people at the Holiday recommended that I call Barceló to send a shuttle to pick me up. But they said the shuttle is only for guest arriving at the airport. I paid a taxi, no problem, arrived at the hotel, the receptionist was not warm nor friendly. She never smile, she hardly look at me when preparing my account, when she finished extended the key to me without further instructions. I had to ask if there was someone helping me with the suitcases. The place is plague with angry looking securities, there are so many that made feel intimidated. I am sure other hotels have them, but these people did not look friendly at all. I check out one night prior to my plans as I did not feel welcome at all!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Stayed overnight didn't use the facilities much. It looked like a beautiful place for a long weekend,
Comment from Hotel Management
Sep 13, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. We hope to see you very soon in Barceló Guatemala. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel horrible beds

Posted Sep 10, 2017
The rooms are small, beds are horrible so darn hard! But overall it's okay
Comment from Hotel Management
Sep 13, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Private and comfortable

Posted Sep 4, 2017
Excellent conditions, very clean, the room service very fast and good quality and attention. I had an awesomely experience there.
Comment from Hotel Management
Sep 6, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Atitlan, Guatemala

Excellent option in Guatemala City

Posted Aug 31, 2017
Pros: The people, the pool, and the excellent WiFi.
Cons: Our room had a bad smell, though I only noticed it when we'd been out of the room and came back in. Restaurants need more choices for special diets.
I have stayed at the Barcelo many times over the past eight years. It's great when you're flying in or out of Guatemala. The rooms are comfortable, and the staff has always been excellent. It offers good value when compared with the other chain hotels in the area.
Comment from Hotel Management
Sep 6, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very quiet hotel near everything you need.

Posted Aug 30, 2017
Pros: The cleanness
Cons: The quality of its restaurants. The service needs more speed.
Location: Excellent location, with the required security over the zone
The hotel is a very nice and maintained property, full of amenities, and to a walking distance of everything you would need in Guatemala. Ideal for business men.
Comment from Hotel Management
Aug 30, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brewster, NY

Quality hotel for reasonable price

Posted Aug 27, 2017
Our family spent one week in Guatemala City and we're very satisfied with the service and staff at the hotel. The fitness room was medio and the buffet was just ok, but the pool and hot tub we're excellent! The staff was very friendly and helpful.
Comment from Hotel Management
Aug 30, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's a nice and clean hotel.

Posted Aug 24, 2017
I just love it , nice view and good restaurants near.
Comment from Hotel Management
Aug 24, 2017 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.