Ratings based on 460 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Close to the airport and area restaurants.

Posted Dec 1, 2017
Pros: The beds were so comfortable! I was also grateful to check in and print my boarding passes from the business center.
Cons: There was some construction noise, but we understand this will improve the overall experience in the future.
Location: Zone 9 - close to restaurants, zoo, and airport. It's about 15 minute taxi ride from the Litegua bus station.
We slept very comfortably! Nice beds and spacious bathroom, amazing views of the volcanoes! The hotel restaurant was a bit overpriced, but there were many other options in the area. This a fun area to walk around in Guatemala City and relatively safe.
Comment from Hotel Management
Dec 2, 2017 by Karla Montufar, Hotel Management
Dear J: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations, and We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from North California

Very clean, friendly and safe

Posted Dec 1, 2017
The place is great, the rates are high but is worthed, rooms are clean, friendly stuff and food buffet is good Abner B
Comment from Hotel Management
Dec 2, 2017 by Karla Montufar, Hotel Management
Dear Abner B: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Good

Posted Nov 4, 2017
Very Good, staff very friendly, hotel well situated.
Comment from Hotel Management
Nov 4, 2017 by Karla Montufar, Hotel Management
Dear Fey: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Pros: Breakfast
Cons: elevators, pillows
Location: Great location
The Hotel is OK, but it is in need of a renovation
Comment from Hotel Management
Nov 4, 2017 by Karla Montufar, Hotel Management
Dear Anonymous: hank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa rica.

Great location at Zona 10

Posted Nov 1, 2017
Pros: Location. Price.
Location: Bars, restaurants, business.
Nice hotel, good breakfast, great location. Good for business.
Comment from Hotel Management
Nov 2, 2017 by Karla Montufar, Hotel Management
Dear Jorge: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location at Zone 10, with reasonable price

Posted Oct 31, 2017
Pros: Location.
Location: Great for business.
Great location. Close to nice parts of Zone 10. Ideal for business.
Comment from Hotel Management
Oct 31, 2017 by Karla Montufar, Hotel Management
Dear Jorge: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Costa Rica

Great location and hotel

Posted Oct 27, 2017
The hotel was located in that great spot! I have already told a few people I know about this hotel that are traveling to Guatemala City. The food is pretty good for hotel food and the overall Hotel experience was great. There are so many restaurants around the hotel you have a lot of choices. Plus we felt very safe. The only thing I would comment negatively about is the staff. The front desk staff was helpful one day but the next was less than interested in helping plus they gave us the wrong information twice. The wait staff any restaurant was friendly and helpful.
Comment from Hotel Management
Oct 28, 2017 by Karla Montufar, Hotel Management
Dear Joel: Thank you very much for taking the time to make your comments regarding your experience with us. We love to hear that our location was one of the most important factors and convenient for you. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from valinda ca usa

Posted Oct 24, 2017
Lobby staff is not friendly or helpful. As one walks in you would think they would give a welcome and ask if one needs assistance. Maybe a bad morning!
Comment from Hotel Management
Oct 28, 2017 by Karla Montufar, Hotel Management
Dear Edgar: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Oct 19, 2017
Loved everything about this hotel. The beds are amazing! They are so confortable. And everyone is so friendly. The food is great! There is also a lot of restaurants within a walking distance as well as Okland mall. Would deffinitely recommend this hotel.
Comment from Hotel Management
Oct 19, 2017 by Karla Montufar, Hotel Management
Dear Anonymous: Thank you very much for taking the time to make your comments regarding your experience with us. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations, also It is great to see that our staff is doing a great job, also it is very good to see that you appreciate We would like to serve you at the next opportunity Best Regards,
4 out of 5
by A verified traveler

Great location

Posted Oct 11, 2017
The hotel is very nice it offers a great view if you stay in top floor but the best is its location right at the center of Guatemala city best zone walking distance from restaurants markets bars etc
Comment from Hotel Management
Oct 14, 2017 by Karla Montufar, Hotel Management
Dear Anonymous: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely,