Ratings based on 419 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Good Hotel at the center of Night Life in the city

Posted Jul 22, 2017
Bad Parking Experience and if you are an IHG member do not book it with Expedia the room because you don't get the points.
Comment from Hotel Management
Jul 27, 2017 by Karla Montufar, Hotel Management
Dear JimmyF: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

convenient nice hotel near the airport

Posted Jul 2, 2017
Pros: they have a shuttle to/from the airport which is very convenient. rooms were excellent
Cons: note in the hotel description that there is a free airport shuttle
Location: there are nice restaurants in the neighborhood
we had a good experience and would recommend this hotel. The breakfast was excellent
Comment from Hotel Management
Jul 3, 2017 by Karla Montufar, Hotel Management
Dear Gordon: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and our service shuttle fullfilled your expectations. We appreciate your remark and we will let know your observation to the departments involved. We hope to see you soon again.
3 out of 5
Recommended
for Everyone
by A verified traveler from México

Nice hotel in an exclusive area

Posted Jun 26, 2017
Pros: The staff service is excellent and the food too!
Cons: One day, I had to take a shower with cold water, it never got warm.
Location: The location is perfect! Near a variety of restaurants and discotheques.
It was a business trip and it was very nice for working in the hotel while I had to stay in.
Comment from Hotel Management
Jun 27, 2017 by karla Montufar, Hotel Management
Dear Francisco: We love to hear that our location was one of the most important factors and convenient for you, It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this. We appreciate your remark and we will let know your observation to the departments involved. We would like to serve you at the next opportunity Sincerely,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Pleasant.

Posted Jun 26, 2017
Location: Nothing to do nearby, except some restaurants. Not the fault of the hotel, rather of the city. Convenient to airport.
No negatives. Clean and spacious room, good price, helpful staff.
Comment from Hotel Management
Jun 26, 2017 by karla Montufar, Hotel Management
Dear gary: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Business trip

Posted Jun 24, 2017
It's been a while since I stayed here. This was a 4 day trip. Staff, ALL, were excellent and very helpful in ever possible way. Always pleasant at all times!
Comment from Hotel Management
Jun 26, 2017 by Karla Montufar, Hotel Management
Dear Sam: Thank you very much for taking the time to make your comments regarding your experience with us. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations. It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this. We hope to see you soon again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

High quality hotel

Posted Jun 2, 2017
Pros: Very good location
Cons: Hotel if ok
Location: Many places to walk around including shopping and restaurants.
I stayed at the Holiday Inn because I wanted to stay close to zona viva in Guatemala. I had a great experience considering there are many restaurants nearby, place is very safe and staff is very helpful.
Comment from Hotel Management
Jun 3, 2017 by karla Montufar, Hotel Management
Dear Henry: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Beautiful and Clean hotel

Posted Apr 23, 2017
Friendly staff, clean hotel and great location! The Staff was very attentive and always willing to assist.
Comment from Hotel Management
Apr 27, 2017 by Karla Montufar, Hotel Management
Dear Yvette: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this. We hope to see you soon again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice one night stay, great location!

Posted Apr 18, 2017
Pros: facilities, pool, terrace area
Cons: Don't sell it like it includes breakfast if you're gonna charge it, Curtains were torn.
Location: great location
Everything was excellent except for the fact the we had booked this hotel because it said it included breakfast and the price was better than the surrounding hotels but they charged for our breakfast.
Comment from Hotel Management
Apr 20, 2017 by Karla Montufar, Hotel Management
Dear Anonymous: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
3 out of 5
by A verified traveler

Mixed review

Posted Apr 15, 2017
This Holiday Inn didn't meet the expectations. Front desk assistant wasn't friendly when we checked in. Shower water didn't drain quickly.
Comment from Hotel Management
Apr 27, 2017 by Karla Montufar, Hotel Management
Dear Kevin: Thank you very much for taking the time to make your comments regarding your experience with us. We appreciate your remarks and we will let know your observations to the departments involved. We would like to serve you at the next opportunity Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Was only there for four nights but I would stay longer!
Comment from Hotel Management
Apr 27, 2017 by Karla Montufar, Hotel Management
Dear chris: Thank you very much for taking the time to make your comments. It is good to know that we have filled your expectations. We would like to serve you at the next opportunity. Regards!