Ratings based on 476 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Posted Jan 11, 2018
Check in was a breeze. Hotel staff super friendly and extremely helpful. They were happy to assist me on English, which I appreciated as my Spanish needs some help. I arrived late at night so I needed to order room service. The meal was excellent. Thank you!
Comment from Hotel Management
Jan 18, 2018 by Karla de Montufar, Hotel Management
Dear Nicole Thank you very much for taking the time to make your comments regarding your experience with us. It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Jan 3, 2018
Pros: Location
Cons: Nohing
Location: Is a good location and good ammenities
the room was clear and the staff help us with all requirements very nice and good location
Comment from Hotel Management
Jan 5, 2018 by Hotel Holiday Inn Guatemala, Hotel Management
Dear, have a good day! Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and we are pleased that our facilities have fulfilled your expectations. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Posted Dec 30, 2017
Nice view secure place around we have all restaurants and ammenities available
Comment from Hotel Management
Jan 5, 2018 by Hotel Holiday Inn Guatemala, Hotel Management
Dear, have a good day! Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, and our service shuttle fullfilled your expectations We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaithersburg, MD

Great Food and Staff

Posted Dec 28, 2017
Had a nice balcony view abd the staff is very accommodating and pleasant.
Comment from Hotel Management
Jan 5, 2018 by Hotel Holiday Inn Guatemala, Hotel Management
Dear have a good day: Thank you very much for taking the time to make your comments regarding your experience with us. It is great to see that our staff is doing a great job, also it is very good to see that you appreciate this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Close to the airport and area restaurants.

Posted Dec 1, 2017
Pros: The beds were so comfortable! I was also grateful to check in and print my boarding passes from the business center.
Cons: There was some construction noise, but we understand this will improve the overall experience in the future.
Location: Zone 9 - close to restaurants, zoo, and airport. It's about 15 minute taxi ride from the Litegua bus station.
We slept very comfortably! Nice beds and spacious bathroom, amazing views of the volcanoes! The hotel restaurant was a bit overpriced, but there were many other options in the area. This a fun area to walk around in Guatemala City and relatively safe.
Comment from Hotel Management
Dec 2, 2017 by Karla Montufar, Hotel Management
Dear J: Thank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We are glad that you enjoyed your stay with us and we are pleased that our facilities have fulfilled your expectations, and We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from North California

Very clean, friendly and safe

Posted Dec 1, 2017
The place is great, the rates are high but is worthed, rooms are clean, friendly stuff and food buffet is good Abner B
Comment from Hotel Management
Dec 2, 2017 by Karla Montufar, Hotel Management
Dear Abner B: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
5 out of 5
by Marlon

Great hotel.

Posted Nov 12, 2017 on Hotels
Always a great place to stay..the best service always.
Comment from Hotel Management
Nov 23, 2017 by Karla, Hotel Management
Dear Marlon: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
3 out of 5
by A verified traveler

Posted Nov 7, 2017 on Hotels
Comment from Hotel Management
Nov 23, 2017 by Karla, Hotel Management
Estimado Anónimo: Muchas gracias por elegirnos cuando viaja a Guatemala. Nos encantaría servirle en otra oportunidad. Saludos Cordiales,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Good

Posted Nov 4, 2017
Very Good, staff very friendly, hotel well situated.
Comment from Hotel Management
Nov 4, 2017 by Karla Montufar, Hotel Management
Dear Fey: Thank you very much for your comments, it is good to know that we have filled your expectations. We look forward to your visit at the next opportunity. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Pros: Breakfast
Cons: elevators, pillows
Location: Great location
The Hotel is OK, but it is in need of a renovation
Comment from Hotel Management
Nov 4, 2017 by Karla Montufar, Hotel Management
Dear Anonymous: hank you for taking the time to post your comments about your stay at the Holiday Inn Guatemala. We love to hear that our location was one of the most important factors and convenient for you, We appreciate your remarks and we will let know your observations to the departments involved. We hope to see you soon again. Sincerely,