Ratings based on 267 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

good location

Posted Oct 13, 2017
Good location and safe area,need a litttle update certain areas
Comment from Hotel Management
Oct 16, 2017 by ., Hotel Management
Thank you very much for your comments, for us they are very important. We will take into account your comments, each day our staff strives to be able to provide every day a better service and attention, We hope to continue serving you in a future occasion, Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

City Hotel to stay

Posted Oct 10, 2017
It was a good hotel for the price , nice spacious rooms and also the location is great best location in town!
Comment from Hotel Management
Oct 12, 2017 by ., Hotel Management
We are very grateful for your comments, for us it is a pleasure to receive them. We hope to see you soon, and we appreciate your preference. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas

Great location, close to shopping and restaurants

Posted Sep 14, 2017
I have repeated my stay. Great value nd location. Nice and quick staff. Would do it again. All kinds of restaurans and shops very close by....
Comment from Hotel Management
Sep 16, 2017 by ., Hotel Management
Thank you very much for your positive comments. For us it is always a pleasure to receive your comments about your stays at Hotel Mercure, Casa Veranda. Always hoping to serve you by making you feel at home. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from el salvador

Good hotel

Posted Aug 22, 2017
The water in the tub did not go away easily, there was no hot water.
Comment from Hotel Management
Aug 26, 2017 by ., Hotel Management
We thank you very much for your comments, for us your opinion is very important. We hope to see you soon and be able to serve you by making you feel at home. Best regards,
2 out of 5
by John

Poor choice, left offended.

Posted Jul 19, 2017 on Hotels
Poor choice, parking rates very expensive and personnel not able to resolve our issues
Comment from Hotel Management
Aug 2, 2017
Thank you very much for taking the time to share your comments regarding your stay at the Mercure Guatemala Casa Veranda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas

Nice hotel, great location

Posted Jul 8, 2017
Nice stay, ample room. Staff was friendly. They charged me for the shuttle to the airport. Unexpected
Comment from Hotel Management
Jul 19, 2017 by ., Hotel Management
We thank you very much for your comments regarding your stay at Mercure Guatemala Casa Veranda. It is always a pleasure to receive your comments. We will extend your observations to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again that you have shared your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.
4 out of 5
by Jose Narciso

nice hotel and rooms.

Posted Jul 1, 2017 on Hotels
Its a nice hotel very well located but very little parking space.
Comment from Hotel Management
Jul 19, 2017
We thank you very much for your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your nice comments to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again that you have shared your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Enjoyed staying at this hotel, though they are recently cutting the A/C power at night. Prior trip 2 months ago, A/C was not working. Need A/C fixed and run it through the night. I would rather pay a little more and get what I want. This hotel still poses a good value in Zona 10, though less so when the A/C is not working. Pay the little extra for the larger room, because it includes a nice kitchen with most cooking items and a refrigerator.
Comment from Hotel Management
Jul 19, 2017 by ., Hotel Management
We thank you very much for your comments regarding your stay at Mercure Guatemala Casa Veranda. It is always a pleasure to receive your comments. We will extend your observations to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again that you have shared your experience with us. Best Regards,
5 out of 5
by Hans A.

Very nice and spacious rooms, great location

Posted Jun 21, 2017 on Hotels
I really love this hotel with very big, nice rooms. There was only one issue: I arrived early and the young receptionist was very friendly, made me check-in, fill the forms and asked me to come back after 1 hour. I came back after 1 hour and 45 minutes and there was an older receptionist not so friendly anymore and she told me the room was not ready. That was OK. When the room was ready I took all of my luggage and when I had everything in my hand the receptionist asked me to fill more into the form. That was rude and ignorant - but as I mentioned: I love the nice and spacious rooms there
Comment from Hotel Management
Jun 27, 2017
We greatly appreciate your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your observations to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice Hotel in a very safe area.

Posted Jun 5, 2017
The staying at Casa Veranda Guatemala Hotel has been one the most smooth, well threaded staying. I would stay at this hotel again.
Comment from Hotel Management
Jun 27, 2017 by ., Hotel Management
We greatly appreciate your comments regarding your stay at Mercure Guatemala Casa Veranda. It's always a pleasure to receive compliments. We will extend your observations to our team. I am sure that these comments will serve as a stimulus to our team as it continually strives to improve the quality of our services. Thank you once again for sharing your experience with us and hoping that your next visit will be as enjoyable as the previous one. Receive a warm greeting.