Ratings based on 545 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice beds, big rooms.

Posted Nov 22, 2017
Great location near many bars and food options. Large rooms and helpful staff. 3
Comment from Hotel Management
Nov 24, 2017 by Guest Relations Manager, Hotel Management
Dear Ron, thank you for taking the time to write a review of your recent stay. We are delighted to read that you enjoyed your overall stay and we also feel happy to have had you home.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice Hotel

Posted Nov 15, 2017
Nice hotel and staff, very pleased with hotel and staff.
Comment from Hotel Management
Nov 15, 2017 by ymorales, Hotel Management
We appreciate your commets, we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from az

good place

Posted Nov 9, 2017
nice place to stay before leaving for the airport. good location. stores, mall, other hotels next to hotel.
Comment from Hotel Management
Nov 10, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to write a review, we are delighted to read you enjoyed our Yes I Can! service and overall stay. Please, come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel in zona 10

Posted Nov 1, 2017
Pros: Location
Cons: There was no safe box
Location: Hotel is very convenient if you are staying in the "zona viva" very good restaurants nearby, this is the area of hotels, close to the airport and cit
Hotel is very convenient if you are staying in the "zona viva" very good restaurants nearby, this is the area of hotels, close to the airport and city business.
Comment from Hotel Management
Nov 10, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to write a review of your recent stay. We apologize for the inconvenience of the safe box, we will definitely take this in consideration to improve our options and hope you give us a second chance when you´re in the area. Best Regards
1 out of 5
by A verified traveler from San Francisco

Poor customer service

Posted Oct 25, 2017
Pros: location
Cons: customer service and clean rooms
The hotel should improve their customer service, people in the bar, people in the front desk very rude and disrespectful. I made the reservation for 2 people, the second guest arrived very late they didn't let him in.
Comment from Hotel Management
Nov 2, 2017 by Customer Care, Hotel Management
Thank you for sharing your feedback. We appreciate you notice the proximity of our hotel. However, we regret to know that the level of service you received from our staff was below expectations. Your constructive comments will be forwarded to the hotel management for further improvements. We hope to have the privilege of welcoming you back on your next visit in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Breakfast

Posted Sep 22, 2017
The breakfast didn't have many opticions and every day was the same. They should include more things.
Comment from Hotel Management
Oct 13, 2017 by ., Hotel Management
Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema señalado. Gracias por su opinión
5 out of 5
by Windell

A great place to stay!

Posted Sep 10, 2017 on Hotels
This is a great hotel for the money. The room was spacious and clean. The beds were very comfy. The lanai area was a little weird. Delta boxed in, but probably because we were on the 3rd floor. The local community was great!
Comment from Hotel Management
Sep 18, 2017
Dear Windell, thank you for taking the time to write a review of your recent stay. We are delighted to read that you enjoyed your clean and spacious room, beds and comfort. We also are glad that you enjoyed our local community and we hope you come back soon.
5 out of 5
by Guillermo

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017
Estimado Guillermo, muchas gracias por valorar nuestra propiedad. ¡Esperamos que vuelva pronto!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 1, 2017
Pros: Location, staff.
Cons: Only needs to improve with WIFI speed and connection.
Location: Tons of restaurants, bars and shops around.
Great hotel, great location, great staff. Only needs to improve with WIFI speed and connection.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations Manager, Hotel Management
Dear Eduardo, Thank you for taking the time to write a review of your recent stay. We are delighted to read that you enjoyed our location and Yes I Can! service. We apologize for the inconveniences with the Wifi service we would definitely consider this to improve our service and we hope you give us a second chance when you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel in zona viva

Posted Aug 28, 2017
Pros: Great location
Cons: some noises coming out from the street
Location: Very good food and bars nearby
Reception staff was very helpful. I stayed for 4 nights. Room was located in the 12 floor, room size was ok. At night street noises where able to be heard and felt chilly, not sure if I left the window open but I was unable to find out. Location is perfect to move within Guatemala city.
Comment from Hotel Management
Sep 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to write a review of your recent stay, we are delighted to read that you enjoyed our location and surroundings during your trip, also we are so happy our Yes I Can! service was reflected during your stay . Please, come back soon!