Ratings based on 1,234 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Airport Hotel

Posted Aug 8, 2017
Most airport hotels are adequate at best. This hotel tops them all, providing an overall great experience. Literally a 7 minute walk from arrivals to reception desk, Fast check in and out, well executed luggage hold system on the airport cart you arrived with your luggage with, 20 minute room service with well cooked tasty cuisine, spacious comfortable room, a nice Italian restaurant with great service staff and tasty foods,. I would stay here anytime -- even if they were not in the airport.
Comment from Hotel Management
Aug 9, 2017 by Daniel Twerenbold, Hotel Management
Dear Eric, thank you for having taken the time to reply to our questionnaire and for your excellent rating. We are happy that we could fulfil your expectations regarding service, location and food. It would be a pleasure for us to welcome you again to Zurich. Warm regards, Daniel Twerenbold (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern European airport hotel, short walk to gates

Posted Aug 6, 2017
Great lobby area and restaurant. Very clean and comfortable.
Comment from Hotel Management
Aug 6, 2017 by Daniel Twerenbold, Hotel Management
Dear Anonymous, thank you very much for your kind review. We are very glad that you could profit from our location and were satisfied with our service. We hope to welcome you back soon. Kind regards, Daniel Twerenbold General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel at the airport

Posted Jul 24, 2017
Pros: Location at the airport.
Cons: The only thing that bothered us was the doubt if the bathroom floor had been cleaned or not.
Location: The hotel is at the airport. However, with the train station at the airport, you can get to Zurich in minutes and do whatever you want in town.
The hotel is practically inside of Zurich airport. From the train station at the airport we can reach downtown Zurich in minutes. They have a black tile at the bathrooms that gives a first impression of not have been cleaned. We arrived from the town after they had mopped the bathroom that after dry, still seemed not have been cleaned. It is very convenient to be at the airport for an early flight and, also, to leave the luggage with the airline (Swiss Airlines) the night before.
Comment from Hotel Management
Jul 25, 2017 by KDO, Hotel Management
Dear Traveller, We are happy you could profit from our direct access to the airport. We noted with regret that you were not completely satisfied with the floor of the bathroom. We apologize for the inconveniences. We will follow up your input with our housekeeping department and take it into consideration when planning any room renovation. Best regards, Daniel Twerenbold (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Nice hotel, rooms and bathroom need some additional cleaning and TLC.
Comment from Hotel Management
Jul 20, 2017 by Daniel Twerenbold, Hotel Management
Dear Anonymous, thank you very much for your review. we will give the information concerning the rooms to the management. We hope to welcome you back soon. Kind regards, Daniel Twerenbold General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Jul 8, 2017
Conveniently at Zurich Airport. Comfortable and quiet.
Comment from Hotel Management
Jul 12, 2017 by Daniel Twerenbold, Hotel Management
Dear Rose, thank you very much for staying with us. We are very glad that you could profit from our location directly at the airport. We are looking forward to welcome you back. Kind regards, Daniel Twerenbold General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Perfect if you have an early flight from Zuerich to anywhere.
Comment from Hotel Management
Jul 4, 2017 by Daniel Twerenbold, Hotel Management
Dear honest guest, we like to thank you for your kind review. We are very fond to read that you enjoyed your time with us especially regarding our location. It would be a pleasure for us to welcome you back to Zurich. Warm regards Daniel Twerenbold (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for an overnight stay at the Zurich airport

Posted Jul 3, 2017
Great place for an overnight stay at the Zurich airport if you have to catch an early flight. You can walk to the departure terminals within 10min. Lobby, bar and restaurant were really nice and the staff super friendly. We found the room to be a bit warm (and the A/C to not work at full capacity to cool it down) and the bathroom a little worn out. Overall a good experience, though.
Comment from Hotel Management
Jul 4, 2017 by Daniel Twerenbold, Hotel Management
Dear guest, thank you very much for your perfect online review. It is a pleasure for us to read that you rated our service and location with such a nice feedback. We do hope that we will have the pleasure of welcoming you back again soon. Warm regards Daniel Twerenbold (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel, connected to the airport

Posted Jul 2, 2017
Very nice hotel, clean, super convenient--highly recommended for people getting in late or taking early flights. Lobby is really cool, staff extremely friendly. Breakfast not included.
Comment from Hotel Management
Jul 3, 2017 by Daniel Twerenbold (General Manager), Hotel Management
Dear Sara, thank you very much for your great feedback and ratings. We are very happy to read, that you fully enjoyed your stay with us and you could use our direct access to the airport. We have forwarded your positive comment about our staff to the concerning departments We are looking forward to welcoming you again. With best regards, Daniel Twerenbold (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for travel through or to/from ZRH

Posted Jul 2, 2017
All was smooth and went well. Very convenient location right at the airport. Saved extra time cushions before flights. Good rest between flights.
Comment from Hotel Management
Jul 4, 2017 by Daniel Twerenbold, Hotel Management
Dear guest, Thank you very much for the excellent ratings you gave us in the various categories. It would be a pleasure for us to welcome you again to Zurich. Warm regards Daniel Twerenbold (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Perfect hotel for easy airport access with nice modern clean rooms plus restaurants/shopping nearby.
Comment from Hotel Management
Jul 2, 2017 by KDO, Hotel Management
Dear traveller, Thank you very much for your honest and positive feedback. We are very fond to read that you enjoyed your time with us especially regarding our service and friendliness of our staff and that you could profit from our direct access to the airport. We will forward your appreciation to the team as it is very motivating to receive such a positive feedback. We look forward to welcome you again soon. Kind regards, Daniel Twerenbold General Manager