Nice hotel, but poor customer service
Posted Aug 6, 2016
The hotel rooms are lovely with some really nice attention to detail. However, there are no coffee making facilities and when we ordered coffee from the bar downstairs to take up to the room they were barely warm. Then in the evening, a late night drink in the bar took 40 minutes to get served at the bar, with the excuse being made that there was a concert on near by! Yes there was but it fm should have been planned for, and there should have been more than one person serving in the bar if it was expected to be busy. Then, before returning to the room, I asked the barman for a bottle of water, only to be told there were some in the minibar. I said I did not wish to pay those prices but was assured that the water was free. We drank both bottles and quelles surprise we were charged CHF 12 for them. I disputed that we had been told the were complimentary but they still insisted on charging us....this is disgraceful!!! In summary...I would not return to this hotel!!