Ratings based on 100 Verified Reviews

4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Very good location for tourists

Posted Jul 26, 2017
Pros: Location
Cons: Air conditioning in hot days
Enjoyed the location, the staff was friendly, and the room was nice and just what I needed
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Convenient to everything!

Posted Jul 12, 2017
Pros: Room was sleek and chic.
Cons: Well, it would have been nice to have AC, but they did provide a fan. It is quite common for European hotels to not have AC.
Location: Everything is close by within walking distance.
We had a great stay - the location is so convenient to everything in Zurich. The room was lovely & the breakfast superb! Staff was so helpful too.
Comment from Hotel Management
Jul 19, 2017 by P.Baltsiakis, Hotel Management
Dear Mrs. Elisabeth Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Great hotel

Posted Jul 10, 2017
Pros: It was close to the center of the city as well as close enough to the train station.
Cons: Police could remove the night prostitution to a different corner of the city. There were many prostitutes at night at the corner of the hotel.
Our room was great, it was a corner room and we believe it was significantly larger than the other rooms. It had two sofa chairs and a small table for relaxing in addition to the bed. This room was an "American" size room. We loved it. The breakfast was great since they could make you an omelet like you like it.
Comment from Hotel Management
Jul 19, 2017 by P.Baltsiakis, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel central to train station and shopping

Posted Jul 6, 2017
Pros: Clean, large room, modern, comfortable bed and nice reception staff.
Cons: Not hotels fault but it was very hot which was unusual for June and they did have aircon so was a little hot in the room.
Location: River one street down and main bridge to city .
Nice hotel close to train station and easy to find. Well present and lovely reception staff who assisted in booking our tour. Lots of restaurants close by however very expensive which is Switzerland. Not hotels fault but it was very hot which was unusual for June and they did not have aircon so was a little hot in the room.They gave us fans and we left windows open which helped. Other wise lovely hotel. We were advised that most hotel do not have aircon as after all it is usually a cold Country.
Comment from Hotel Management
Jul 17, 2017 by P.Baltsiakis, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
4 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Good location, hotel itself could be improved

Posted May 28, 2017
Pros: Location, very central to everything!
Cons: Air Conditioning!!!!!
We loved the location of this hotel, but when we checked in, the person staffing the desk wasn't the nicest. The other two individuals that worked the front desk were kind, but this gentlemen acted as though he didn't want to be there which was disappointing when we arrived late. The rooms were clean and modern, but they could do with the addition of air conditioning. Simply put, if I had realized that this hotel didn't have air conditioning, I don't think that I would have booked it. We were boiling on our first night, but we adjusted for the rest of our stay. I don't think it would be comfortable to someone staying there in the summer.
Comment from Hotel Management
Jun 2, 2017 by Panayotis Baltsiakis, Hotel Management
Dear Madame/Sir Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Very nice place to stay in town

Posted May 6, 2017
Pros: Location was excellent
The rooms were very nice with a small but functional bathroom. No parking so plan to shuttle in from a station. Very centralized with everything you need within walking distance.
Comment from Hotel Management
May 12, 2017 by PB, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 28, 2017
Cozy hotel Nice breakfast But location not easy to find at the first time
Comment from Hotel Management
Apr 30, 2017 by P.Baltsiakis, Hotel Management
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
5 out of 5
by Sara

The BEST - Best Western

Posted Apr 9, 2017 on Hotels
The front desk staff was incredible!!! The restaurant staff was wonderful! I would recommend this hotel to anyone and everyone.
Comment from Hotel Management
Apr 16, 2017
Dear Sara Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
3 out of 5
by Martin

Fabulous but expensive Switzerland

Posted Mar 1, 2017 on Hotels
This was a mixed business pleasure trip, the hotel was not suitable for business, better for a tourist. People are friendly, everything here in Zurich is expensive. I loved the place but my pockets were not deep enough to stay more than a couple of days
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear Mr. Martin Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Feb 27, 2017
The hotel was very comfortable and very clean. Great location in the old town of Zurich. Breakfast was very good. All staff from the front desk, restaurant and cleaning staff were professional, friendly and very very helpful.
Comment from Hotel Management
Mar 1, 2017 by P.Baltsiakis, Hotel Management
Dear Madame/Sir Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Panayotis Baltsiakis Reception Manager Best Western Plus Hotel Zurcherhof