Ratings based on 1,114 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Zurich old town

Posted May 22, 2017
Pros: Location
Cons: rooms
Location: Everything you want in Zurich on your door step
This hotel on arrival gives great impressions, staff are super nice and lounge, hallways and breakfast room very nice. The rooms themselves need work, especially the bathrooms, the wood floors makes creates much noice from other rooms and sound carries. If they refurbished the rooms so that the noise did to carry would be a brilliant hotel. the location is perfect. The breakfast and breakfast staff are wonderful.
3 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Great location

Posted May 18, 2017
Pros: Location and staff. It also has a great breakfast.
Cons: Temperature of the room. Even if it had a fan, that would be helpful
Location: Location was great for walking everywhere. It is close to the main train station, museums, the canal and lake also. Lots of cafes and restaurants
This hotel is in a great location for walking and exploring in the Old Town. The staff are fantastic. Very helpful and ready to help in any way. The included breakfast was excellent. It was quite warm during our stay and there is no air conditioning. Therefore the room was quite warm. You cannot leave the windows open as it is in a great location where there is lots of activity. Many outdoor cafes and restaurants. It is a double edged sword. There seems to be lots of workers in this area repairing cobble stone streets and renovating buildings.
5 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY AUSTRALIA

great hotel in perfect position in the old town.

Posted May 10, 2017
Cons: wifi kept dropping out
staff were very friendly and helpful, great breakfast. would definitely stay here again.
Comment from Hotel Management
May 12, 2017 by Max, Hotel Management
Dear Mandy Thank you very much for your lovely feedback. We appreciate your comments regarding our staff and our breakfast. We are very looking forward to welcome you back with us, very soon. Yours sincerely Max Lauke Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine, USA

Posted May 7, 2017
Terrific hotel in the heart of Zurich's Old Town. We'll stay there again.
Comment from Hotel Management
May 8, 2017 by Max Lauke, Hotel Management
Dear lovely Guest We really appreciate your wonderful feedback about recent stay. Also we are very blessed to hear and read that you will choose our property again. We are very looking forward to welcome you with us again in the near future. Yours sincerely Max Lauke Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Perfect location

Posted Apr 28, 2017
Excellent location, walking distance to everything and super quiet on pedestrian only road. Larger than average room by Swiss standards, bathrooms were slightly outdated and small showers, but rooms were much more welcoming than other more spartan hotels. Great lounge after checkout if waiting for a flight. Would definitely stay again, excellent value for money.
Comment from Hotel Management
May 1, 2017 by Max Lauke, Hotel Management
Dear em Thank you very much for your wonderful feedback. We are thilled to hear that you have enjoyed our breakfast as well as our rooms and your stay with us in General. We hope you have discovered Zürich as much as you could and took as many pictures as possible. We are very looking forward to welcome you back with us soon. Yours sincerely Max Lauke Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 27, 2017
Pros: Staff, charm, breakfast, coffee, location
This hotel was a lovely hotel with a huge amount of character. Located in a square in the old town area of Zurich, it was close to a lot of shops, restaurants and also close to the river. Only about a 10-15 minute walk to the main train station. Breakfast was a very nice buffet - not too much, but enough to get you through the morning. Loved the coffee machine! Staff gave us umbrellas to use since it was raining one day - all of the staff were very friendly and helpful. And our heaters were turned on when we came back to a chilly room - wonderful! Only drawback was 2 families who came the last night we were there and let their little children run crazy screaming in the halls - very rude, but that wasn't the hotel's fault. The character and charm of this hotel makes it a wonderful addition to a trip to Zurich.
Comment from Hotel Management
May 1, 2017 by Max Lauke, Hotel Management
Dear Ipmp Thank you very much for your wonderful feedback. We hope you had a safe and nice trip back home where you take allot of memories with you. We appreciate all of your comments regarding our lobby and breakfast as well about the staff. We are very looking forward to welcome you with us again. Yours sincerely Max Lauke Guest Relation Manager
2 out of 5
by A verified traveler from Seattle WA

Really disappointed by the dirty carpeting.

Posted Apr 25, 2017
Pros: The location
Cons: The carpet!
Location: Location was great.
The carpet really needs to be updated throughout the hotel. Or at least shampood.
Comment from Hotel Management
May 1, 2017 by Max Lauke, Hotel Management
Dear Sarah Thank you very much for your honest feedback. We are sincerely sorry about the situation with the carpet in your room. We hope to welcome you back with us to show you that we can do better. Yours sincerely Max Lauke Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel, currently being remodeled

Posted Apr 13, 2017
Pros: GREAT location and extremely friendly and helpful staff.
Cons: Carpet in the room and pillows.
Location: This hotel is right in the middle of Old Town Zurich. You can easily walk to most everything and if you can't, the buses/train station are very close.
The staff here are extremely helpful and go out of their way to make you comfortable and answer any questions. They even offered to make us dinner reservations and helped us to understand the transportation system in Zurich. The hotel is currently being remodeled and will be very, very nice (and also probably more expensive) when complete. While we did not receive a room that was remodeled, we did get a great view on the top floor. I imagine this room will be one of the most expensive when it's remodeled. The carpet currently definitely needs replacing and the pillows are huge but very flimsy. Other than that, no complaints.
Comment from Hotel Management
May 1, 2017 by Max Lauke, Hotel Management
Dear Hilarie Thank you very much for your wonderful feedback. We are very blessed to read and hear such amazing comments regarding our staff and location. And yes you are right the room you stayed in will be soon refurbished. We are very looking forward to welcome you back with us in the near future. Yours sincerely Max Lauke Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Prime Location, Excellent Staff, older facility

Posted Apr 11, 2017
Pros: location, staff, breakfast
Cons:
Location: old town, HB station, churches
The location is five stars-right in old town region, walking distance to the train station and main attractions. You can reach airport via tram #10 right outside of the hotel. Breakfast was decent. Hotel staff was helpful and polite. Nevertheless, the hotel is in an older building ("boutique") so the facility is not that updated. The rooms are decorated with sizable portrait which can be subjective based on personal preference. For myself, I particularly did not like it, unfortunately (like being stared in a room lol). If location and breakfast inclusive are top criteria for your stay, this is your hotel for sure.
Comment from Hotel Management
May 1, 2017 by Max Lauke, Hotel Management
Dear lovely Guest We really appreciate your honest feedback. Also thank you for the nice comments regarding our staff, the breakfast and our location. Because of the room we would like to inform you that we are still in a process of refurbishing. We would love to welcome you back with us and show you that we can do better. Yours sincerely Max Lauke Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the shop nice

Posted Mar 18, 2017
I like the hotel big room comfort room clean good stuff
Comment from Hotel Management
Apr 2, 2017 by Max Lauke, Hotel Management
Dear valued Guest We appreciate your honest and lovely feedback. We are very blessed to hear that you have enjoyed your time with us and your time in Zürich. We are very looking forward to welcome you back with us. Yours sincerely Max Lauke Guest Relation Manager