Ratings based on 377 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Dec 30, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Hello! Thank you for taking the time to rate your stay at an EMA House Hotel Suite. We would be pleased to welcome you some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Comfortable homely stay

Posted Nov 29, 2016
Excellent hotel with convenient tram access. Slightly off the main streets. Quiet environment. Room spacious, and breakfast spread that was included for our stay was generous. Nespresso machine available but despite our request, they were not replenished daily. It was ok; we bought and tried capsules from Tchibo
Comment from Hotel Management
Dec 6, 2016 by Urs S., Hotel Management
Hello Hon Liang! Great that you found your home away from home at the newly designed EMA House Hotel Suites while visiting Zurich. Your kind review is highly appreciated, thank you very much. Thank you for your input and we shall certainly investigating the shortcoming referring to the Nespresso capsules - we are sorry for this. Urs Schaerer, Director
5 out of 5
by A verified traveler

Clean and newly re-modeled hotel

Posted Nov 14, 2016 on Hotels
Wonderful stay. Very helpful and attentive staff. Very clean, very comfortable.
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Hello! Thank you very much for your lovely review. The EMA House team is very happy that you had a wonderful stay with us. Please do come back some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

nice and quite. Location close to HB train station

Posted Nov 3, 2016
Friendly staffs, breakfast service in your room. Comfortable bed and very clean bathroom
Comment from Hotel Management
Nov 7, 2016 by Urs S., Hotel Management
Hello Cindy! Thank you very much for your kind review. We are very happy that you had a great stay at the newly designed EMA House Hotel Suites. Your compliments motivate us to keep up the quality of our guest services as well as of our facilities. Urs Schaerer, Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect For family

Posted Aug 10, 2016
This hotel is in very accessible part of the town; close to the Lake and old town. The tram station is right in front of the hotel. Clean rooms; roll away beds for kids; Good amenities. In room breakfast; included with room charges; was excellent.
Comment from Hotel Management
Aug 10, 2016 by Urs S., Hotel Management
Hello! Lovely your feed-back on your stay at the newly designed EMA House Hotel Suites. Your recommendation is highly appreciated and we hope to welcome you some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos, CA

Spacious clean room. Laundry on site or in room.

Posted Jul 31, 2016
Spacious, clean room. Hotel was walking distance from the train station. Laundry available in some rooms or shared laundry in the bottom floor. A good continental breakfast was delivered daily to room (we had a breakfast package). No good restaurants adjacent to hotel, but within walking distance in old town Zurich. We had 2 adults and 2 kids. The room had a king bed, a pull out couch for 1 child and a rollaway for the 2nd child.
Comment from Hotel Management
Aug 3, 2016 by Urs S. , Hotel Management
Hello WJ! Great your lovely review on your stay at the newly designed EMA House Hotel Suites - thank you very much. We are very pleased that you had an enjoyable family stay and we are happy that you could take full advantage of our wide selection of amenities and services. We would be very happy to welcome you some other time again. Urs Schaerer, Director
5 out of 5
by LYNN from Siloam springs AR

Good hotel for travelers

Posted Jun 25, 2016 on Hotels
It was a really nice hotel. Perfect for the traveler and close to the train station.
Comment from Hotel Management
Jun 28, 2016 by Urs, Hotel Management
Hello Lynn! Great that you enjoyed your stay at the newly designed EMA House Hotel Suites. We would be grateful t welcome you some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from istanbul

Wonderful

Posted Jun 5, 2016
Needless to say, nothing more, everything is perfect
Comment from Hotel Management
Jun 9, 2016 by Urs , Hotel Management
Thank you, Ahmed! We are delighted about your wonderful rating and we are very happy that you had an enjoyable and memorable stay at the newly designed EMA House Hotel Suites. Urs Schaerer, Director
5 out of 5
by S

Posted May 12, 2016 on Hotels
I spent one night here with two kids. I really enjoyed my stay. The room is clean and offered large space. There is more than enough room for two baby cots. The breakfast is room service as there is no restaurant in the hotel. The food is good and we did like the relax feel of having the breakfast at your own kitchen. The staff was friendly. There is a really good Thai restaurant nearby although a bit pricy. That is the best Thai food I have ever had outside Thailand.
Comment from Hotel Management
Jul 23, 2016 by Urs, Hotel Management
Hello S! Wonderful that you had an enjoyable and relaxing stay at the newly designed EMA House Hotel Suites. We are very motivated to keep up the quality of our guest services and amenites and hope that you and your family will be back some other time again. Urs Schaerer, Director
5 out of 5
by Yulbis from Jakarta, Indonesia

Value for money hotel with nice location

Posted May 6, 2016 on Hotels
Stayed for 3 night, the location is easy to access, walking distance to Zurich main station and bus terminal
Comment from Hotel Management
Jul 16, 2016 by Urs, Hotel Management
Hello Yulbis! Thank you very much for your 5-Star rating. Your feed back is highly appreciated and it is motivating the entire EMA House team to keep up the quality of our guest services. Please do come back some other time again. Urs Schaerer, Director