Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place, a bit off track

Posted Jan 9, 2016
Nice stay. They charge kids as adults which I don't like.
Comment from Hotel Management
Jan 11, 2016 by Urs S., Hotel Management
Hello! Thank you very much for your lovely rating. We are very pleased that you enjoyed your stay at the newly renovated EMA House Hotel Suites. Of course we have reduced charges for children and we shall certainly investigate with Expedia as to why they do not reflect this in their pricing. Thank you for letting us know. Urs Schaerer, Director
5 out of 5
by Stephen

Posted Nov 12, 2015 on Hotels
Comment from Hotel Management
Jan 30, 2016 by Urs, Hotel Management
Thank you very much, Stephen for the full marks. We are very pleased that you had an enjoyable stay at EMA House Hotel Suites. Urs Schaerer, Director
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 10, 2015 on Hotels
I travel a lot for business (15-20x a year), this was one of the best hotel experiences I have ever had. The location was excellent. Parking was convenient. Breakfast in the room was top notch.
Comment from Hotel Management
Jan 16, 2016 by Urs, Hotel Management
Such a lovely rating from an experienced traveller is wonderful and it is motivating all of us to keep up our services for our guests - thank you and do come back! Urs Schaerer, Director
5 out of 5
Recommended
for Couples
by Yue from CHINA

最好体验酒店之一

Posted Nov 4, 2015 on Hotels
终于要说说这家酒店了,在我20天的欧洲蜜月行当中,这家酒店给了我最好的入住体验!我们是当天晚上九点多抵达的酒店,到了酒店之后才知道瑞士的酒店是有下班时间的,虽然过了下班时间,但前台负责CHECK IN的老太太依然等着我们,并且非常热情地为我们办理手续,并做每一项说明。然后带着我们进入房间,坐电梯是需要用房间的钥匙来启动的,很高大上很保护隐私有木有。进入房间,每一件设施都很新,在床头和墙壁的关键位置,除了欧标插座之外,还有USB的充电口,顿时觉得贴心无比。整个房间的装修非常高档,如果说奢华如奔驰,那么这间酒店的房间便科幻如奥迪。床非常的舒适,可以拥有一个美好的夜晚。第二天早上送早餐进入房间的服务依旧无比贴心,可以在自己的房间享用丰盛早餐,如同回家一般温馨。如果你是自驾过来, 那么晚上停车免费,早上8点钟开始收费,并且限停一小时。最好的体验,很难用语言完全描述,如果你来苏黎世,那么这家酒店不容错过。
Comment from Hotel Management
Jan 16, 2016 by Urs, Hotel Management
Thank you, Yue! We are very happy that we were able to contribute to a romantic honeymoon. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler

New Suites near the main station

Posted Sep 26, 2015
This was one of the best places I stayed during my recent trip in Europe. the price is high, however, the quality of the place is also high with great view from the rooms. The reception and information staff are fantastic and very nice and helpful. Although the description state that the location is a 5 minute walk from the main station, however it took us around 20 minutes with the bags and children, I would recommend the tram which is a few steps from the main station and arrives almost at the doorstep of the suites.
Comment from Hotel Management
Oct 2, 2015 by Urs, Hotel Management
Wonderful that you enjoyed your stay at the newly designed EMA House Hotel Suites. Your praise of the Service Desk staff performance is highly appreciated and I shall gladly forward your praise to the team - thank you. Urs Schaerer, Director
4 out of 5
Recommended
for Families
by Lorraine from Singapore

Posted Sep 10, 2015 on Hotels
The hotel condition is superb and the room that we got, room 701 has perfect view of the river. The sofa bed is huge albeit slightly slanted when place on the floor, not sure why. We have 3 adults sharing the studio. There are washer, kitchenette and table. Toilet and shower are separate. Modern design and tastefully decorated. The only draw back is that we reached on sunday, the neighbourhood is dead and nothing much is going on, guess it's the same elsewhere in Zurich except the train station shops, which have tonnes of shops open. The other drawback is that it's slightly further from the station if you have huge luggage, which you need to drag up a hill. There is however a tram stop in front of the hotel though. Only 2 stops away from the train station via tram # 11 & 14.
Comment from Hotel Management
Nov 14, 2015 by Urs, Hotel Management
Hello Lorraine! Great that you enjoyed your stay at the newly renovated EMA House Hotel Suites. Your positive expert comments on the design and interior decors is highly appreciated. And yes, Sunday evenings can be a bit dull in Zurich - so we would be happy to welcome you next time on a Friday or Saturday night again. Urs Schaerer, Director
2 out of 5
Recommended
for Couples
by Bryce from Tauranga

Disappointing experience.

Posted Sep 2, 2015 on Hotels
The room was comfortable. Breakfast was generous with plenty to spare. Unfortunately our door wouldn't lock or unlock easily and the hassle caused us to be late meeting friends with very little in the way of an apology from staff or management. The iron was missing, there were no instruction for using the washing machine/dryer, the phone didn't work and we were made to feel is if our requests for assistance were nothing short of a jolly nuisance. Most disappointing.
Comment from Hotel Management
Nov 14, 2015 by Urs, Hotel Management
Hello Bryce! Great that you enjoyed our room Service breakfast, which allows a very private breakfast experinece in your own perosnal environment. But since you apparently faced too many issues during your stay, we would of course sincerely apologise for the inconvenience caused. Maybe we can make it up at your next stay with us? Allow me one remark on the missing instruction to the washing machine handling. While you probably admit that there are not too many Hotels offering a private washerdryer in the Suite, it is of course unfortunate that you did not get a profound instruction on ist use. We are investigating as to where the instruction sheet which is normally attached to each machine has gone missing. Urs Schaerer, Director
3 out of 5
Recommended
for Families
by YUK SHAN from Hong Kong

2 Nights Stay

Posted Aug 15, 2015 on Hotels
I booked this hotel mainly because there is washer and dryer offered in room facility as I need to manage my laundry after long journey. However, no washer nor dryer was found in the room. Poor wifi connection and there is no bath tub in the room as well. When I questioned this to staff they just simply replied yes this is the room type you booked (I double check my email confirmation the above should all be included in my room.) Coffee machine is available but it costs 2CHF each capsule. If I aware the actual condition in advance, I will definitely choose other hotels to suit my needs. Please hotel.com do something to correct the conditions of room facility offered in the webpage to prevent such misleading again.
Comment from Hotel Management
Nov 14, 2015 by Urs, Hotel Management
Hello Yuk Shan! Thank you very much for your valuabel feed back on your stay at the newly designed EMA House Hotel Suites. I very much regret that you faced difficulties during your stay and that you missed features which were apparently wrongly featured on your choosen booking platform. We shall have it checked and corrected if required. Your allocated Suite indeed has no washer/dryer. Guests of this Suite may however use our guest laundry just a few steps away from this specific Suite. Suite 204 has a large shower instead of a bathtub and I am sorry that your expecations were not fully met. Please accept our apologies for the inconvenience you encountered while staying with us. Urs Schaerer, Director
5 out of 5
Recommended
for Families
by Eric from Charlotte

Great stay, not long enough...

Posted Aug 9, 2015 on Hotels
Excellent stay in Zurich at EMA House. Great location, view, and comfort. Staff was excellent. We tried to extend our stay for two days we loved the hotel and city so much, but unfortunately there was no availability. The kind staff made a reservation at another nearby (but not quite so nice) hotel. Will definitely return to stay longer.
Comment from Hotel Management
Nov 14, 2015 by Urs, Hotel Management
Hello Eric! Wonderful that you enjoyed your stay at the newly designed EMA House Hotel Suites. I am very pleased to pass on your motivating comments to our Service Desk Crew. We would be very happy to welcome you some other time again. Urs Schaerer, Director
1 out of 5
by A verified traveler

Hated this Place.

Posted Aug 1, 2015
Pros: Location
Cons: Avoid
Rude, rude, rude staff. Super sterile. Outrageously expensive for what you get. Service non existent. Breakfast was late. Arrived as our cab to airport arrived so missed it all together. Get to room and find out it's an additional 30 bucks to use the kitchen in the room. Seriously. A 400 room. All cabinets locked. Not a paper towel or Kleenex in the place. Nespresso pods are 3 bucks each. We had just spent a week in Europe at three other glorious hotels in Prague, Salzburg, and Munich all had Nespresso in the room. For free! Not this place. hated it. Very disappointed.
Comment from Hotel Management
Sep 15, 2015 by Urs Schaerer, Hotel Management
Hello! We very much regret that your stay with us was a disappointing experience for you. While guests generally rate the performence of our Service Desk Crew positively, I am of course most concerned that you perceived the Service attitude as rude. Of course I would have loved to straigthen out anydispute right at the time of your stay. Unfortunately we cannot trace the source of any possible misunderstanding in a case of an anonymous rating and any inconvenience is much regretted. Urs Schaerer, Director