Ratings based on 394 Verified Reviews

4.6 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Lovely suites hotel.

Posted Nov 23, 2017
Pros: Roominess, friendly staff. Good value. Excellent view of the river and distant mountains. Quite neighborhood, yet close to the main train station.
Cons: No restaurent or bar. Otherwise it is an ideal hideaway. Keep it the way it is.
Location: 15 minutes walk to the main shopping area, or 2-4 tram stations away.
I really enjoyed my first stay at tis facility. While slightly away from the center of activities near the main train station and shopping area, the newly renovated suites hotel is surprisingly roomy for a hotel in Zurich and a very good value. Staff are very friendly. I plan to stay again and will recommend to others who are willing to use the tram system to reach it and move around the city.
Comment from Hotel Management
Nov 30, 2017 by Urs S., Hotel Management
Hello Dear Guest! Thank you very much for your kind review. We are delighted that you enjoyed the privacy and the personal attendance at the newly designed and fully air-conditioned EMA House Hotel Suites. Great that you found your personal little hideaway for your future stays in Zurich and we are looking forward to welcome you soon again. Urs Schaerer, Director
5 out of 5
by A verified traveler

Posted Oct 20, 2017 on Hotels
Best hotel by far in our 4 city Europe tour. Very convenient and kids friendly. Kids claim they have good food, friendly staff and awesome room.
Comment from Hotel Management
Oct 26, 2017
Hello Dear Guest! We are delighted to see that your kids were enjoying the stay at the newly designed and fully air-conditioned EMA House Hotel Suites. We very much hope to welcome your Family some other time again. Urs Schaerer, Director
4 out of 5
by A verified traveler

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017
Hello dear Guest! Thank you for your review of your stay at the newly designed and fully air-conditioned EMA House Hotel Suites. We regret that we did not manage to meet your expectations completely. Urs Schaerer, Director
5 out of 5
by A verified traveler

Great stay at EMA

Posted Oct 8, 2017 on Hotels
Excellent service with breakfast served in the suite. Had everything explained in details by the staffs. Family friendly. Easy to travel to the lakeside and the main shopping areas with trams 11 & 14 right across the street.
Comment from Hotel Management
Oct 12, 2017
Hello Dear Guest! Great to see that you spent comfortable and relaxing family days at the newly designed and fully air-conditioned EMA House Hotel Suites. I am pleased to see that you felt well taken care of by our Service Desk team and we hope to welcome you some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Brilliant

Posted Oct 8, 2017
This is a fantastic place to stay in Zurich. 7-8 minutes walk in to the city and close to many places to eat. Staff are extremely helpful, the breakfast is healthy with various options and tastes delicious. I had a junior suite which was both spacious and well furnished. I would highly recommend anyone visiting Zurich to stay here.
Comment from Hotel Management
Oct 12, 2017 by Urs S., Hotel Management
Hello Anton! Your recommendation to other travellers is highly appreciated - thank you very much. We are delighted that you enjoyed your stay at the newly designed and fully air-conditionned EMA House Hotel Suites. We would be proud to welcome you some other time again. Urs Schaerer, Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Great place to have space to relax

Posted Sep 23, 2017
Pros: so much room. Separate bedroom, full kitchen with dishwasher, washer/dryer, microwave. really loved breakfast being delivered to room every day
Cons: only wish it was closer to old town. there are not a lot of restaurants nearby walking.
Location: Tram was right across the street so that really helped.
We just spent two nights and were very pleased once we figured out the tram for the first time.
Comment from Hotel Management
Oct 12, 2017 by Urs S., Hotel Management
Hello Mary! Great to see that you had a relaxing and comfortable time at the newly designed and fully air-conditioned EMA House Hotel Suites. We are very happy that you enjoyed our room service breakfast which is so much more private compared to a breakfast in a crowded breakfast room. We are looking forward to welcome you some other time again. Urs Schaerer, Director
5 out of 5
by Tarek

Great room and hotel location not so good

Posted Sep 21, 2017 on Hotels
it was nice ...I got upgraded to suite with the same price , very spacious suite and I mean it very ...Location not so much however, it is 10-15 mints walk to the train station ... No bell man or door man to help but other than it is great .... the most beautiful thing that you receive the breakfast in the room at the time you request ...feels great to eat in the room ...and last day they prepared an emergency breakfast a night before for us because they know we are leaving early morning at 4.30 AM ...it was nice gesture from them ..
Comment from Hotel Management
Oct 12, 2017
Hello Tarek! Thank you very much for your kind review. We are very happy that you had a comfortable and relaxing stay at the newly designed and fully air-conditioned EMA House Hotel Suites. Indeed, like you, many of our guests enyjoy the very private setting of our room service breakfast which is so much more relaxed than having to dress up to have breakfast in some dark breakfast corner. Please visit us again, when you are coming back to Zurich again. Urs Schaerer, Director
4 out of 5
by SUMEET

A perfect family Hotel

Posted Sep 18, 2017 on Hotels
A very neat and clean, contemporary & elegant property with good service.
Comment from Hotel Management
Sep 20, 2017
Thank you, Sumeet! We are delighted to read that you had a comfortable and relaxing family stay at the newly designed and fully air-conditionned EMA House Hotel Suites. We are very pleased that you felt well taken care of by our Service Desk team and I hope hat we may welcome you some other time again. Urs Schaerer, Director
5 out of 5
by A verified traveler

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017
Thank you, dear guest! Your great rating of your stay at the newly designed and fully air-conditionned EMA House Hotel Suites is highly appreciated. Please visit us again. Urs Schaerer, Director
4 out of 5
by Dr Allan

Watch the currency

Posted Aug 23, 2017 on Hotels
Great place but the booking came in Swiss Francs when I understood it to be Canadian dollars. Shock at time of paying.
Comment from Hotel Management
Sep 9, 2017
Hello Dr Allan! Thank you very much for your review. We are pleased that you enjoyed your stay at the newly designed and fully air-conditionned EMA House Hotel Suites. We are striving daily to deliver a quality product to ease the effects of the presently somewhat unfavourable currency situation. We would be pleased to welcome you some other time again. Urs Schaerer, Director