Staff was very unfriendly not cooperating even with manger on duty way very rude he was not professional handle I will never recommend any other friends not enough supply ln room staff need to be more professional help fully satisfied to gusts
Comment from Hotel Management
Oct 18, 2016 by Front Office , Hotel Management
We regret very much the situation you have encountered at check-in. As many Guest Reviews show our Front Office Staff is known as very friendly .Unfortunately you have reserved a single bed room at the single room rate and you arrived with you wife. For 2 persons we had to give you a double room which always and everywhere costs more, that is why we have charged you the minimum rate for a double occupancy and upgraded you in a Junior Suite. We thank you again for beeing our guest, we hope you will come back to the Adler in Zürich.
Renato dos Santos
Asst. FO Manager