Ratings based on 369 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel...not close to much

Posted Dec 17, 2016
Close to the train station...and that is about it.
Comment from Hotel Management
Jan 18, 2017 by Georgios-Christos Freris Guest Relations On behalf, Hotel Management
Dear Mr. Patrick Thank you very much for having chosen the Hotel Continental MGallery for your stay in Zurich. Our location is one of our main advantages and thanks a lot for mentioned it. Greetings From Zurich
2 out of 5
by A verified traveler from SF

Nice location but room is a bit run down

Posted Dec 15, 2016
Pros: The location is about 15 minutes walk to the main train station and within walking distance to the old town and main shopping street.
Cons: The beds need to be replaced and housekeeping need much improvement.
Location: Easily to do a walking tour on your own.
We booked 2 rooms in this hotel for 3 nights. First impression was very good, greeted by a very friendly reception and even though it's was 11:30 am one room was ready for us. The room was small and not much space to put both our luggages. The closet has just 2 hangers and just enough space for our heavy winter coats, then you don't have space to hang out anything else. The bathroom is very tight fit and we have to put our toiletries and makeup bags in the closet. There is a tile picture on the wall inside the bathtub and there are mold at the edges. I don't think housekeeping ever clean that and because when you shower water get splashed against it all the time. There is a complementary bottle of water in the room but it didn't get replenished. We asked the housekeeper to refill it and she said no. Our friend took the bottle down to the breakfast room to have it refill and was told that housekeeper should have it refill everyday which apparently wasn't done in both of our rooms. Housekeeping is very sloppy as there was hair in the bathroom floor that was never vacuumed. The bed is very soft and sagging. The staff at the bar is very friendly and pleasant. Breakfast is OK. On the whole, I would say the front desk and restaurant staff are good but housekeeping and room need improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Dec 9, 2016
Close to shops, train station, bars and restaurants.
Comment from Hotel Management
Dec 28, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Anonymous, Our location is indeed one of our strongest points, thank you for your positive ranking.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 21, 2016
Great room & friendly staff made for a very pleasant stay. Location was just a bit out of the way.
Comment from Hotel Management
Nov 21, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Anonymous, Very happy to hear that you had a pleasant stay. Please speak with the reception next time, for they can recommend you the quickest route to the old city and to the train station which are maximum 10 minutes walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Close to the city centre

Posted Nov 17, 2016
Not much in the hotel area but walkable to the city center and main train station.Breakfast is very pricey with not much of selections. Room is small,needs a lot of updating with the carpet and chair as well as the tv.Reception looks very old not as shown in the picture.Not really a standard for a hotel chain of Sofitel/Continental.No concierge seen or bell boy to assist with your luggage.
Comment from Hotel Management
Nov 23, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Eve, It saddens me to see that you did not enjoy our breakfast as it is one of the most praised points in guest reviews about our hotel; in the end though of course tastes vary. Next time you visit us,do not hesitate to speak to us at the reception as we do have concierge and bellboys in the hotel. Most likely they were occupied with another guest at the time you arrived.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Quiet hotel nearby train station

Posted Nov 16, 2016
Located in the quiet business area. Walkable distance to train station and city center. Heater doesn't work well
Comment from Hotel Management
Nov 23, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Lik, Glad to see you had a good time and that you made use of our ideal location so close to the city center. I wish you would have informed us during your stay as we could have looked into the matter of the heating straight away. Please do not hesitate to ask for our assistance at the reception as we are here during your whole stay for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Free chocs and sparkling water everyday!

Posted Nov 6, 2016
Location: Good location, close to main train station and shopping street
Room was reasonable sized, modern bathroom, nice lobby and free chocolates, unlimited apple juice and sparkling water everyday
Comment from Hotel Management
Nov 19, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Lucy, Our apple juice will be waiting for you next time you visit us. Bear in mind, depending on the season, we offer different treats at the reception so you will be surprised!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2016
Pros: Not too far from the station unless you hate walking. It's away from the buzyling crowd just north east from the station.
Cons: No comment.
Location: As tourist just a few minutes you are in bahnhofstrasse Close to shopping, restaurant, bus stop for day tours and grocery.
Our room was at the back, so expect to be very quiet. Comfortable bed and plenty of outlets great for those who brought lots of electronics. shower gels, lotion, complimentary coffee etc are refilled every day without a hitch. And we received a complimentary bowl of fruits on our first day.
Comment from Hotel Management
Nov 19, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Guest, Thank you for spending your long stay in Zurich with us. Our amenities are here to make your stay even more special and make you feel like home.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Very nice place to stay for the price

Posted Oct 17, 2016
Location: Close to the train station n the buses
I stay in a studio very, small but efficient nice n clean
Comment from Hotel Management
Nov 21, 2016 by Anna Christodoulou, Guest relation supervisor, Hotel Management
Dear Mom, When you visit Zurich again, do speak with us and we can look into larger rooms if you are interested. I am please though to see you had a pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel for affordable one in Zurich

Posted Sep 30, 2016
Pros: Location, fresh apple juice and apples.
Location: central downtown and near to train station and beautiful old town. easy to access to the hotel by your self.
Nice hotel with friendly staff. Close to train station in the central area. Especially everyday fresh apple juice. and apple.
Comment from Hotel Management
Nov 19, 2016 by Anna Christodoulou, Guest relations supervisor, Hotel Management
Dear Harry, Our apple juice is our highlight here at the reception and all our guest including you love it. See you for more treats on your next stay.