Ratings based on 331 Verified Reviews

3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Would stay there again.

Posted Jul 22, 2017
Very competent and helpful staff. A clean hotel with good travel links and many restaurants within walking distance. Tram no 3 from outside the main station takes you to within 300 yards of the hotel. In short I'd be happy to stay there again.
Comment from Hotel Management
Jul 26, 2017 by Kourosch Kangarlou, Hotel Management
Dear NP, We very much appreciate your comments regarding your stay at the ibis Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Kourosch Kangarlou General Manager
3 out of 5
by A verified traveler

Reasonable Hotel With Good Location

Posted Jul 16, 2017
Pros: Location, Cleanliness
Cons: --
Location: --
Ibis Hotels in all of Europe have extremely cramped rooms with even more cramped bathrooms. A somewhat heavy person would not even fit into their bathrooms. Staff is polite but good for nothing - in fact, in most cases are sort of hostile/ unhelpful, their politeness being just cosmetic and carefully cultivated. Basic facilities like a travel adaptor, electric kettle, mobile charging point etc. which are complementary in most hotels are all available only on a hefty payment here. Their check out policy is most outrageous - charging for full one day, even if one hour is exceeded - they would lock down the room and would not allow you to move unless you pay up. Overall, a must avoid if better options are available.
Comment from Hotel Management
Jul 20, 2017 by Kourosch, Hotel Management
Dear guest Thank you for taking the time to tell us about your experience at the ibis Zurich City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future. Kind regards Kourosch Kangarlou, General Manager
4 out of 5
by Katharina

All I was looking for!

Posted Jul 16, 2017 on Hotels
The hotel had all I needed for the stay. It is not in the most central area, but well connected and surrounded by a number of newer bars.
Comment from Hotel Management
Jul 20, 2017 by Garcia, Hotel Management
Dear Katharina Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kourosch Kangarlou, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Technopark

Posted Jun 27, 2017
Good hotel, close to tram line and lots of eateries and bars.
Comment from Hotel Management
Jul 7, 2017 by Kourosch, Hotel Management
Dear Guest Thank you very much for your feedback. Kind regards Kourosch Kangarlou, General Manager
3 out of 5
by John

I would do it again. Not great but not bad either

Posted Jun 19, 2017 on Hotels
Japanese style business hotel room, small, clean and functional but not very comforatable for work. Good breakfast. Dinner at the hotel restaurant provided very slow service and just okay food. It was a Sunday so nothing was open in the area.
Comment from Hotel Management
Jun 27, 2017 by Garcia, Hotel Management
Dear John Thank you so much for your feedback, We have a business corner next to the reception, if you need more space for work. We are looking forward to welcome you again Kind regards Kourosch Kangarlou, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Lovely

Posted May 31, 2017
Close to train, tram. Hotel food was good too! I would definitely recommend
5 out of 5
by Marek

Posted May 11, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017 by Garcia, Hotel Management
Thank you for staying with us!
4 out of 5
by Chen

Small but worth the price

Posted Apr 18, 2017 on Hotels
It is not close to the city center, but with tram it's not a problem. The room is small but clean. There is a hair-dryer, but no mini-bar nor kettle. We found the beds uncomfortable; I don't know why but I always had the feeling that I would fall from the bed. WiFi is good, but at most three devices can connect. In general, it is worth the price given it's in Zurich.
Comment from Hotel Management
Sep 1, 2017 by Garcia, Hotel Management
Dear Chen Thank you very much for staying with us, best regards Kourosch Kangarlou, Generla Manager
4 out of 5
by A verified traveler

Standard Ibis

Posted Apr 10, 2017 on Hotels
Standard Ibis. Clean small rooms. Trendy location.Annoying is that you need an adaptor for an european adaptor to actually charge something in the room
Comment from Hotel Management
Sep 1, 2017 by Garcia, Hotel Management
Dear Guest Thank you very much for staying with us! kind regards Kourosch Kangarlou, General Manager
4 out of 5
by Cheryl

Clean and modern

Posted Mar 27, 2017 on Hotels
Great location to tram stop. Nice coffee house nearby. The staff were helpful. The breakfast was very ordinary for the price.
Comment from Hotel Management
Apr 6, 2017 by Garcia, Hotel Management
Dear Cheryl, Thank you for your lovely feedback! Thank you for staying with us and it would be our pleasure to welcome back! Nevertheless we are sorry to hear that the swiss standard breakfast price did not meet your expectations. Kind regards, Kourosch Kangarlou - General Manager