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Reviews

4.2 / 5Very Good
315 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Tonhalle Zurich
    2 min walk
  • Popular Location
    Zurich Aviary
    5 min walk
  • Popular Location
    Buerkliplatz
    6 min walk
  • Airport
    Zug (ZLM-Zug Train Station)
    26 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Classic Room, 1 Queen Bed

    Room Amenities

    • Sleeps 1
    • 1 Queen Bed
    More details
  • Superior Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Room, 2 Twin Beds

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Junior Suite, 1 King Bed, Balcony

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Senior Suite, 1 King Bed, Balcony

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details

About this area

Zürich

Located in Zürich's Old Town neighborhood, Sheraton Zürich Neues Schloss Hotel is in the city center and near the beach. Kunsthaus Zurich and Swiss National Museum are cultural highlights and Zoo Zurich is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Letzigrund Stadium or Hallenstadion.

Popular Location

What's nearby

  • Tonhalle Zurich - 2 min walk
  • Zurich Aviary - 5 min walk
  • Buerkliplatz - 6 min walk
  • Museum Baerengasse - 7 min walk
  • Paradeplatz - 8 min walk

Getting around

  • Stockerstrasse Tram Stop - 4 min walk
  • Zurich (ZLP-Zurich HB Rail Station) - 19 min walk
  • Zurich (ZRH) - 19 min drive

Restaurants

  • Herbs Restaurant – Restaurant offering Mediterranean cuisine. Serves breakfast and lunch daily.
  • Herbs Bar – Serves light fare.

About this property

Sheraton Zürich Neues Schloss Hotel

4-star Zürich hotel in Old Town, walk to Bahnhofstrasse
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a meeting room. All 61 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs. Guests will also find wired Internet, minibars, and room service.
Sheraton Zürich Neues Schloss Hotel offers 61 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.
Bathrooms include slippers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi, Wired Internet (CHF 19 per day)
Available in some public areas: Free WiFi

Parking and transportation

Self parking: CHF 40.00 per day
Electric car charging station

Food and drink

Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: CHF 31 per person
1 restaurant
1 bar
Room service available
Coffee/tea in common area(s)

Family friendly

Dry cleaning service
Free cribs/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Elevator
Free newspapers in lobby

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

English
German

Business services

24-hour business center
1 meeting room
Computer station
Conference space (409 square feet)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Assistive listening devices in meeting rooms
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

Smoke-free property

Room amenities

Bedroom

Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Hair dryer

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Iron/ironing board (on request)
Safe
Separate sitting area
Slippers

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Pets

  • Pets allowed for an extra charge of CHF 49 per pet, per night
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 95.0 per night.
  • Free cribs (infant beds)!

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 31 per person (approximately)
  • Fee for in-room wired Internet: CHF 19 per day (rates may vary)
  • Self parking fee: CHF 40.00 per day
  • Pet fee: CHF 49 per pet, per night
  • Rollaway bed fee: CHF 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Hotel Neues Schloss Zürich
  • Neues Hotel Zürich
  • Neues Schloss Hotel Zürich
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  • Neues Schloss Zürich Hotel
  • Schloss Zürich
  • Sheraton Schloss Hotel Zürich
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  • Sheraton Zürich Neues Schloss Hotel Zurich
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  • zürich Sheraton
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  • Sheraton Zürich Neues Schloss Hotel Hotel Zürich

Frequently asked questions

4.2

Very Good

5 - Excellent
144
4 - Good
118
3 - Okay
37
2 - Mediocre
12
1 - Poor
4
4.5
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

3/5

  • Liked: Cleanliness
  • Disliked: Property conditions & facilities

We booked a junior suite. The room was clean and comfortable enough but we were surprised to find the furniture and the bed head in a very worn and tatty condition. This is unacceptable at any price but at CHF620 per night is very poor. We won’t return.

Stayed 1 night in Oct 2019

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities

Stayed 3 nights in Sep 2019

4/5 Good

  • Liked: Cleanliness, staff & service

Somewhat disappointed

I booked club rooms and wasn’t too happy with the rooms themselves. The hotel needs some updating, there is no club lounge but we did get breakfast. The location is decent, it’s inside a business area, but an easy walk to the old town area.

Stayed 2 nights in Sep 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2019

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