Ratings based on 205 Verified Reviews

4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Westfield, NJ

Lovely Well-Located Hotel

Posted Jun 29, 2017
Pros: We liked the location, the room, the staff (especially Shelley De Blanc).
Cons: I wish the breakfast was more reasonable.
Location: Hotel is across the street from the Opera House and also the lake. It's walking distance to most of the tourist sights.
We were so impressed with the Small Luxury Hotel Ambassador a L'Opera from the moment we entered and were so warmly greeted by a smiling Shelley De Blanc! Our room was lovely, well-appointed and very clean. The air-conditioning was welcome with the heat wave. Everything was in working order and the shower was great, bed was very comfortable. The room even had these electric shutters which were great at night--kept out any noise and street lights. The staff was helpful with recommending sights, giving good directions and recommending restaurants. We enjoyed our welcome glass of champagne too! The location was close enough to sights and very close to the lake. We were able to walk almost everywhere from the hotel. It is also a short 2 blocks to the train that takes you to the central station (if you don't want to walk or have luggage). You can also take the train directly to this station from the airport. We had a wonderful stay here and would highly recommend this hotel!
Comment from Hotel Management
Jun 30, 2017 by Michael , Hotel Management
Dear Arlene Wow, thank you so much for this lovely feedback and specially for the compliments to our friendly team. We already forwarded your review to Shelley. It would be our great pleasure to welcome you soon again in our Small Luxury Hotel Ambassador à l'Opéra Zurich. Kind regards Michael Böhler / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Beautiful and friendly

Posted Jun 17, 2017
I had a great stay at this hotel. The staff were very friendly and my room was very spacious. The balcony had a beautiful city view. I would stay here again.
5 out of 5
by Elise

This traveler left a rating score only Posted May 10, 2017 on Hotels
5 out of 5
by kristine

Family trip

Posted May 1, 2017 on Hotels
Amazing stay. Helpful staff. Great restaurant. Wonderful location
5 out of 5
by Theresa

Posted Apr 30, 2017 on Hotels
It was a great area. Very close to the S-Bahn, great restaurants and bars, but still quiet. The staff was very friendly and informative. The rooms were a little bit small, but I had a balcony with nice views of the city.
5 out of 5
by PETER

convenient, super friendly and professional staff

Posted Apr 17, 2017 on Hotels
The staff is truly 5 star plus, i travel 80 plus days per year and i have never had more helpful, professional staff. The front desk rates 6 stars plus.
5 out of 5
by David

Very nice boutique hotel in Zurich.

Posted Mar 21, 2017 on Hotels
I really liked this hotel. The room was small, but clean and comfortable. Nothing spectacular about the room decor. The staff was very nice and helpful. The roof terrace was great, and there was free bottled water (regular and mineral water). The view from the roof terrace is really nice. The location is very convenient, only a few minutes walk from old town, about a block to a tram/s-bahn stop, and about 15 minutes walk all the way to the Hauptbahnhoff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area, CA

Location, location, location!

Posted Mar 12, 2017 on Orbitz
Great central location for a short visit to Zurich. Easy access to lake, restaurants, shopping and transport. The rooftop deck was a pleasant surprise! Great staff!
4 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
business stay but excellent staff and very pleasurable surroundings
5 out of 5
by A verified traveler

Posted Feb 14, 2017 on Hotels
Amazing hotel, best location