Ratings based on 121 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Moscow Russia
Switzerland incorporatedPosted Oct 29, 2015
This hotel is a miniature Switzerland - small but comfortable, well run, immaculately clean, ..... notably overprised.
for Business Travelersby A verified traveler from Yorkshire, UK
Posted Oct 10, 2015
Pros: Immaculately kept, quiet but in a good location.
Cons: As above, as a short person I would have preferred the magnifying mirror to have been placed a little lower, tho it was still usable
Location: A few minutes walk away is the station for lake tours, the opera house and the wellknown Bahnofstrasse for high end shops.
This is a charming and beautiful hotel with attention to detail. It's in a quieter part of town, I feel I've come away from the bustle and noise when I come round the Opera House and in the door. The location is close to a tram stop, close to a rail station and very close to the lake. There is the no.4 tram so all is within easy reach. My compliments to your cleaning maids as the room is immaculate. There is great attention to detail.. The different varieties of Apple, the Nespresso coffee machine, the Brommley toiletries and thoughtful Vanity kit, sewing kit and shower set. The is also detail in the styling of the room, the pillow menu, the electric beds which are very comfortable, the welcome drink of champagne, the polite lady who brought me chocolate in the evening and asked if all was well. I also believe the staff can make and break a hotel. Your staff are very informative, friendly, professional and an asset to your business. If I was forced to look for negatives I would have 2 which are very personal to myself. 1, I don't like eating fish. But being near the lake And knowing there are many people who love fish I am sure I am in a minority and I wouldn't score you harshly for it. 2, As a short person I found your magnifying mirror a little on the higher side than I would have chosen but not unusable. I hope you agree these can hardly be considered flaws and not things that would stop me recommending your establishment fully and hoping to return one day
for Everyoneby A verified traveler
Nice hotel great locationPosted Sep 10, 2015
Very quiet hotel. Staff is very professional and very kind and attentive. Service in general was excellent
for Business Travelersby Catherine from New Zealand
Lovely hotel, great locationPosted Aug 28, 2015 on Hotels
I'm not a fan of single beds for people travelling on their own. It's a strange European habit. So a very expensive stay in a tiny room with a single bed. I stay in SLH properties reasonably regularly so was disapponted for this reason.
for Everyoneby A verified traveler from coventry uk
Lovely hotel in a beautiful city.Posted Aug 25, 2015
Great hotel in walking distance of everything. Great staff, lovely position and very comfortable beds!! Best nights sleep in a hotel for a very long time.
for Couplesby Jun
Posted Jul 30, 2015 on Hotels
for Everyoneby A verified traveler from Atlanta
Hotel Ambassador l;OperaPosted Jul 2, 2015
Pros: Everything, but people most.
Cons: Yes, management and ownership need consider to put breakfast in the price of room. This way price will be right. I
Location: Very good .Close to everything including transportation.
It will take forever to describe all.Staff professional and friendly.Stephanie and Manager Rudolf extra friendly try to please any and every customer.First class.Location very good,close to everything.Room and room service five star.Nice,clean and safe.Pleasure to be there.Highly recommended!
for Everyoneby A verified traveler from Austin, TX
Nice, clean, friendly, great locationPosted Jun 28, 2015
Pros: Location, great feel and staff
Location: It felt near everything - courtesy of being next to lake and old town Zurich as well as steps from both the tram and train (for airport)
Everything was like clockwork - easy off the train, just next to the lake and adjacent to old town Zurich. Staff was pleasant, attentive and responsive. Room was small (compared to No. America) but well appointed and well laid out. Bed and pillows (a pillow menu) were nice. All seemed to be thought of in advance. Altogether a wonderful stay.
for Everyoneby A verified traveler
Boutique hotel in great location.Posted Jun 19, 2015
Had a weekend in Zurich and loved the location of the hotel. The staff, rooms and service were delightful. Highly recommend this hotel if you want a quiet place to relax.
for Personal Eventby A verified traveler
さすがSLH!Posted Jun 17, 2015 on Hotels