Ratings based on 945 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

We'll be back!

Posted Mar 18, 2017
This hotel is a fantastic find for multiple reasons. The hotel is located in Old Town just a short walkable distance from the train station. It's on a side street away from traffic noise and very quiet. Breakfast is included and it was wonderful. Finally, the staff was fantastic and friendly, making restaurant reservations, helping us with train times, and holding our bags after checkout while we took a tour of Zurich. We heartily recommend it!
Comment from Hotel Management
Mar 24, 2017 by Sorell Hotel Rütli, Hotel Management
Dear Melanie Many thanks for taking the time to give some feedback. We would like to thank you for the good comments that we were able to receive. We are glad to hear that you were satisfied with our hotel. We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be. Best wishes from Zurich Lisa Marie Süssdorf Reception
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

A great hotel!

Posted Mar 5, 2017
Wonderful surprise at the heart of Zurich. We chose this hotel primarily for its amazing location, 30 seconds from the river, 2 minutes from the central train station, 4 minutes from Altstadt. We were welcomed warmily, very quickly checked in to large room (mind you, we booked a 2 person regular room....), considering the tiny ones offered in other hotels: very clean and pretty, modernized big bathroom, Nesspresso coffee machine and some more. The breakfast offered a great variety of food and drinks, all aesthetically served, again, not what you expect from a small hotel. Overall: definitely a great value for money and highly recommended!
Comment from Hotel Management
Mar 24, 2017 by Sorell Hotel Rütli, Hotel Management
Dear Orit Many thanks for your feedback. We would like to thank you for the good comments that we were able to receive. We are glad to hear that you were satisfied with our hotel. We look forward to welcoming you again as our guest soon. Best regrads from Zurich Lisa Marie Süssdorf Reception
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
Nice, small hotel just a couple of blocks off the Limmat River and a short walk to Zurich HB rail station. Enjoy a walk through Zurich's old town.
Comment from Hotel Management
Feb 20, 2017 by Sorell Hotel Rütli, Hotel Management
Dear Guest, Many thanks for your feedback. We would like to thank you for the good comments that we were able to receive. We look forward to welcoming you again as our guest soon. Best regards from Zurich, Lisa Marie Süssdorf, Reception
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

nice hotel close to old town

Posted Jan 30, 2017
Pros: Close to everything we needed
Cons: Dooners were very thick; could do with alternate thinner bed covers but apart from that all good.
Location: Restaurants/bars, old town, new town, railway/trams
Only stayed 2 nights ... hotel is on the edge of Zurich old town; very close to lots of good bars and restaurants and the railway station. Also close to modern Zurich area (just over river). Walked around for a a day just prior to flying home. Very nice city.
Comment from Hotel Management
Feb 20, 2017 by Sorell Hotel Rütli, Hotel Management
Dear Guest, Many thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We look forward to welcoming you again as our guest soon. Best regards from Zurich Lisa Marie Süssdorf, Reception
1 out of 5
by A verified traveler from Houston, TX

More of a "hostile" than a hotel

Posted Dec 22, 2016
When I booked this hotel, it was rated with four stars. When we arrived, its rating had dropped to three. When we left, I would give it no more than two stars, and that would be generous. We flew to Zurich to begin a long Christmas trip. Rather than go straight to the train, we wanted to relax for a day. Our flight arrived early, and I was assured we could have our room before stated check in time. But then the hotel denied this promise, starting a long fight that Expedia had to resolve. When we arrived, the woman at the desk was the person who'd been emailing me about early check in. She said she couldnt remember me because she had so many emails every day. There was no bellman to help with luggage and the elevator had a sign telling people to burn calories and use the stairs instead. This is the prevailing attitude of the entire hotel. It is more of a hostel, or "hostile," than a hotel! One lady who fixes breakfast is nice. Other daytime staff are rude. When we eventually left our room, we discovered that our safe didn't work. Ms Sunshine, who checked us in, told us she would have the safe fixed and to leave our valuables with her. I put our passports, gold jewelry, and Microsoft Surface in a purse. She complained that we had so much to put in the safe, but made room. That evening, a nicer man at the desk confessed that no one would fix our safe, and gave us a better room with a working safe. Too bad he couldn't upgrade the rest of the staff, too! What a disaster!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

This hotel is a wonderful choice!

Posted Dec 11, 2016 on Orbitz
Pros: Everything. I liked everything!
Location: Great location for shopping in the old marketplace. Proximity to the train station is great, and very walkable.
The reception staff was fabulous. I checked in late in the evening, and they were waiting and ready for me. I was upgraded to a king size room, and given a "late check out". The hotel is located in the Old City, and very close to the train station. It is easily walkable to the station (two blocks) but with luggage, you may prefer a cab. The hotel supplied me with free internet,and guided me through the wi fi security. I was loaned an adapter to charge my phone, and the staff was easily the best I met in Switzerland. Breakfast is included, and was very nice, with lots of homemade breads, jellies, eggs, yogurt and cereals. While pricey, I felt the room was a good value, particularly with the willingness to allow me a late check out without charge.
3 out of 5
Recommended
for Everyone
by A verified traveler

Position is the best selling point of this hotel.

Posted Sep 24, 2016 on CheapTickets
Staff were friendly, breakfast was nice. Cleaning staff were terreble. They missed obvious items to clean and the room was not cleaned properly. We told this to reception.
4 out of 5
by A verified traveler

Nice staff.

Posted Sep 20, 2016 on Hotels
We didn't have a chance to have breakfast, but the hotel was so close to the train station, we had and ease getting to the airport on time.
4 out of 5
by A verified traveler from Colorado

Great location and Breakfast.

Posted Sep 6, 2016 on Hotels
Excellent location close to train station. Lots of restaurants within a short walking distance. Great Breakfast selection with healthy foods. Only negative is the room was too hot. Ask for an East facing room on floors 1 - 3.
5 out of 5
by Daniela

Posted Aug 30, 2016 on Hotels
Close to train station and city center