Great Location, Tiny Balcony, No Elegant Entrance!
Posted Jun 21, 2016
Great lakeside location with access to Opera, restaurants, Old Town and train station for airport (flat, easy 7 minute walk). Room clean, well-appointed, mini-bar, outlets, etc. Desk staff friendly. Lovely lake view. BUT, the entrance (wedged between windows of car showroom) definitely unprepossessing and not like 4-star. No doorman or bellhop. Don’t expect an elegant arrival with drive-up, greeting and drop-off of bags! In fact, no real place to drop off or hotel parking. Park in public lot (close) then walk to hotel.
We relied on the photo on Expedia of a Superior Double Lake View when booking. It showed an elegant full size balcony with room to move about. Our "Superior Double, Lake View" was on the 4th floor (mansard roof) and had a minuscule balcony reached from what may once have been a dormer window and is now a door. Only just enough room to wedge in two small chairs and a tiny table. Our room should have been less than the one shown in the non-representative photo. (We gave Expedia/the hotel the opportunity to adjust the price but were informed that it was contrary to the hotel's policy to do so!!).
Frustrating internet. 30 mins trying to following the precise instructions given. Front desk insisted instructions were correct and that no-one else was having trouble. Finally, a helpful restaurant employee told us that the instructions were incorrect as they were in the midst of changing systems. With his help, got on with I-pad, never on I-phones.