Ratings based on 334 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Quiet with a good location

Posted Jan 17, 2017
Pros: Room, staff, location
Location: Great restaurants! 25 min to station, but what a walk!
We had a super room, spacious, modern and super comfy. The hotel was very quiet but the staff were just as attentive and present. Great Lake setting and so many amazing restaurants round the corner. Loved it! Esp. the staff!
5 out of 5
by christine

Wonderful hotel with perfect location

Posted Dec 25, 2016 on Hotels
Would definitely stay here on next visit!
5 out of 5
by A verified traveler

Great Lakeside Hotel in Zurich

Posted Dec 19, 2016 on Hotels
A lovely hotel with superb views. Excellent room with very comfy amenities and great staff.
3 out of 5
by A verified traveler

Bad start, very good finish.

Posted Dec 12, 2016 on Hotels
Initially our experience of this hotel wasn't great. They were fully booked and they gave my husband and I a room which was clearly designed for one. The room had a bed just a bit bigger than a single bed and a robe and a towel for one. I complained that night, but was told they couldn't do anything because the hotel was full. I complained about this again the next morning and spoke to a manager. She was extremely helpful and she offered me breakfast on the house for my husband and I, as well as my mother-in-law and father-in-law who were on the trip with us. They staff at breakfast knew we were coming and were extremely helpful and polite. Overall that made our stay better. The rooms were all clean and tidy and cosy to stay in.
4 out of 5
by A verified traveler

Great location Hotel

Posted Dec 12, 2016 on Hotels
5 out of 5
by A verified traveler

Great hotel, close to everything!

Posted Nov 28, 2016 on Hotels
Fantastic stay walking distance to everything ... shops, restaurants, tram, night life, touring!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 6, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Fantastic 4 star that borders on 5 star status. We were upgraded to their largest (2 level) suite that was fantastic. This stay was for only one night, but would definitely stay there again.
1 out of 5
by A verified traveler from g

The worst in Zurich. Snooty Staff, Overpriced riom

Posted Sep 13, 2016
My check in lasted 6 hours. No joke. I arrived early due to my cross EU drive and my wasn't ready. Of all he hotels I've arrived early too this is the only one that did nothing to help or accommodate. 6hrs later... The first room, a supposed 'suite' was a broom closet with one single bed. 8hrs later... After my comment a forced paid upgrade to a real suite. Including another 2 hour wait to 'clean the room' I had to keep asking because also suspected, the forgot I was waiting to switch rooms. This one was large and plenty of sunlight- but the furniture was dated and stained. Terrible decor. No tech. And a telephone from 1998 The next day... Then came the fiasco at checkout.(this story would take too long. Let's just say it was abysmal) then front desk lady named Aline I believe, who kept telling me to me to move my car in a most disagreeable demeaner, all while I was packing it up! No ever one helped with the bags. Neither taking them from the car to the room nor the reverse.! It seemed no one knew what they were doing, as if it was everyone's first day at work at the hotel. It's a shame because the Berlin and Amsterdam Stevenburgers are top notch, too mark hotels. And the kicker-- I'm an 'elite member' means I spent a small fortune at their other hotels and was due upgrades and amenities wI was never offered. And when I asked about it they knew nothing and said it didn't apply to their hotel. (I found this to be a complete falsehiod after a quick call to corporat
5 out of 5
by kenneth s

This traveler left a rating score only Posted Aug 30, 2016 on Hotels