Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from 横浜市

親切な対応

Posted Oct 11, 2016
Location: 近くの山へのハイキングでは、雨の影響かどうか解りませんが、ハイキングコースが解りにくくなっており 30分のところを1.5時間もかかってしまったが、これも良い思い出です。
今回はオペラ鑑賞が主目的だったので近さが一番だったのですが、宿泊した感想は最高でした。 従業員も親切にこちらの知りたい情報を適切に提供してくれました。主に食事関連。
1 out of 5
by A verified traveler from g

The worst in Zurich. Snooty Staff, Overpriced riom

Posted Sep 13, 2016
My check in lasted 6 hours. No joke. I arrived early due to my cross EU drive and my wasn't ready. Of all he hotels I've arrived early too this is the only one that did nothing to help or accommodate. 6hrs later... The first room, a supposed 'suite' was a broom closet with one single bed. 8hrs later... After my comment a forced paid upgrade to a real suite. Including another 2 hour wait to 'clean the room' I had to keep asking because also suspected, the forgot I was waiting to switch rooms. This one was large and plenty of sunlight- but the furniture was dated and stained. Terrible decor. No tech. And a telephone from 1998 The next day... Then came the fiasco at checkout.(this story would take too long. Let's just say it was abysmal) then front desk lady named Aline I believe, who kept telling me to me to move my car in a most disagreeable demeaner, all while I was packing it up! No ever one helped with the bags. Neither taking them from the car to the room nor the reverse.! It seemed no one knew what they were doing, as if it was everyone's first day at work at the hotel. It's a shame because the Berlin and Amsterdam Stevenburgers are top notch, too mark hotels. And the kicker-- I'm an 'elite member' means I spent a small fortune at their other hotels and was due upgrades and amenities wI was never offered. And when I asked about it they knew nothing and said it didn't apply to their hotel. (I found this to be a complete falsehiod after a quick call to corporat
5 out of 5
by kenneth s

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
5 out of 5
by Harri

Suosittelen

Posted Aug 21, 2016 on Hotels
Hyvä sijainti, hyvä palvelu. Illallisravintolan kokki kaipaa vähän lisäharjoittelua
5 out of 5
by hajeong from 성남

Posted Aug 19, 2016 on Hotels
호텔 앞에 멋진 풍경들, 주변에 이용 할 수 있는 식당등 편의시설, 10분 정도 걸어가면 쇼핑타운이 있어서 시간을 보내기에 아주 좋았습니다.
4 out of 5
by YAT FAI

Posted Aug 13, 2016 on Hotels
Nice customer service and lake view
4 out of 5
by MOHAMED

This traveler left a rating score only Posted Aug 7, 2016 on Hotels
4 out of 5
by Abdullah

Posted Aug 3, 2016 on Hotels
It was great but the problem with A/C and the street noise
5 out of 5
by OLA

Posted Aug 2, 2016 on Hotels
نظام التكييف ليس تبريد وانما تهويه.. الا ان الفندق يوفر مراوح
2 out of 5
by A verified traveler from Florida

Warm summer day

Posted Aug 2, 2016
Over priced for what it is. But Beautiful location. Needs A/C it was very warm at arrival. Or climate control. It rained which helped but then it was cold and wet.