The worst in Zurich. Snooty Staff, Overpriced riom
Posted Sep 13, 2016
My check in lasted 6 hours. No joke. I arrived early due to my cross EU drive and my wasn't ready. Of all he hotels I've arrived early too this is the only one that did nothing to help or accommodate.
The first room, a supposed 'suite' was a broom closet with one single bed.
After my comment a forced paid upgrade to a real suite. Including another 2 hour wait to 'clean the room' I had to keep asking because also suspected, the forgot I was waiting to switch rooms.
This one was large and plenty of sunlight- but the furniture was dated and stained. Terrible decor. No tech. And a telephone from 1998
The next day...
Then came the fiasco at checkout.(this story would take too long. Let's just say it was abysmal)
then front desk lady named Aline I believe, who kept telling me to me to move my car in a most disagreeable demeaner, all while I was packing it up!
No ever one helped with the bags. Neither taking them from the car to the room nor the reverse.!
It seemed no one knew what they were doing, as if it was everyone's first day at work at the hotel.
It's a shame because the Berlin and Amsterdam Stevenburgers are top notch, too mark hotels.
And the kicker-- I'm an 'elite member' means I spent a small fortune at their other hotels and was due upgrades and amenities wI was never offered. And when I asked about it they knew nothing and said it didn't apply to their hotel.
(I found this to be a complete falsehiod after a quick call to corporat