- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, insects everywhere, no light in bathroom . Told to use the bedside lamp.They emptied my room in error a day before my departure with no effort to contact me, took all mine and my daughters belonging causing terrible distress.Terrible service. So bad I could not stay the second night. Have written to complain and demanded a refund ..but have yet to receive a reply. Appalling service /standards . I travel to Zurich frequently , never staying there again.. can put up with certain level poor standard and have done with this place in the past.. but this was the last straw.