Ratings based on 869 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Nice location directly across train station!

Posted Nov 28, 2016
It was great location! Directly across from the train station which made getting around so easy! Also there is a Starbucks connected to the hotel lobby and a restaurant as well. I would definitely recommend booking this hotel in Zurich.
5 out of 5
by A verified traveler

Extrodinary hotel and really friendly staff!

Posted Oct 22, 2016
Pros: Flawless, near the station, nice infrastructure, helpful staff.
Cons: Basically all things are good, but it will cost much money if take a taxi from central station to the hotel.
Comment from Hotel Management
Nov 15, 2016 by Kim, Hotel Management
Dear Ben Thank you so much for this great review! We are looking forward to seeing you back soon. Best wishes, Kim Guest Relations Manager
4 out of 5
by A verified traveler from NB

บริการ และสถานที่คุ้มราคา

Posted Oct 10, 2016
Location: ใกล้กับสถานี Zurich HB เดินทางสะดวก
สถานที่ตั้งใกล้กับสถานีรถไฟฟ้า บริการดีเป็นกันเอง ห้องพักสะอาด
Comment from Hotel Management
Oct 13, 2016 by Kim, Hotel Management
Hello Ple Great to hear that you are satisfied with your recent stay! Looking forward to welcoming you soon again Kim Hauser Guest Relations Manager
4 out of 5
by A verified traveler from Paris

Wifi en surcout

Posted Oct 4, 2016
Très bonne expérience globalement. Bel hôtel. Légèrement hors centre-ville mais très pratique d'accès avec une ligne directe pour le centre en 20min. Dommage que la piscine soit trop petite pour le nombre de client. Heureusement, il y a aussi un sauna et un hammam. Bémols pour la taxe de séjour à payer en Suisse, expédia pourrait le rappeler, ou le mettre plus clairement si déjà fait. De même, le wifi dans le choix de la chambre nous laisse penser que c'est inclus. Ne plus l'afficher si c'est en surplus...
Comment from Hotel Management
Oct 13, 2016 by Kim, Hotel Management
Dear JR. Thank you very much for sharing your experiences from your recent stay with us. I am pleased that you enjoyed the Spa&Sport area on the 32th floor. If you would like to benefit from complimentary internet, please book any room category except classic. Wishing you all the best Kim Hauser Guest Relations Manager
4 out of 5
by A verified traveler

Nice rooms, good customer service and nice stay

Posted Sep 23, 2016
Pros: Room layout, facilities, customer service.
Cons: It could be mentioned that there is ongoing remodeling that guests should not be give rooms next to source of the noise.
Location: Right next to major train station with bus/tram connections. Number of supermarkets and malls nearby.
The location of the hotel, rooms and amenities are great. I was even upgraded to Business Room from the standard after check in. However my stay in the room was really short - at the same floor remodeling was going on with really loud drilling noise. After reporting this to the check in desk I was promptly moved to 21st floor. This time I got the (originally booked) standard room which does not feature unique layout of the business rooms - bath/shower right next to the bed. The room also did not have Nespresso machine which is standard in Business rooms but I did not mind. There is spa, exercise room and hot and dry sauna at the top floor with great views. Access to the facilities is free to all hotel guests. Spa/sauna closes at 10PM while exercise room with pool is open for 24h. Highly recommended if you can find a deal and stay.
Comment from Hotel Management
Sep 26, 2016 by Kim, Hotel Management
Dear Guest Thank you very much for this detailed review. Indeed we are renovating our rooms and equipped them with new furniture - we have already finished some floors. Great that you enjoyed our Spa&Sport area. Looking forward to welcoming you back one day Kim Hauser Guest Relations Manager
5 out of 5
by A verified traveler

Friendly staff

Posted Sep 20, 2016
Helpful staff and nice decorations at the lobby. When I ask for early check in the staff kindly accept that cause on Sunday in Zurich is so quiet. Nice atmosphere
Comment from Hotel Management
Sep 23, 2016 by Kim, Hotel Management
Dear Guest Wow! Thank you so much for your great rating and the nice comments. All the best Kim Hauser Guest Relations Manager
5 out of 5
by A verified traveler from Seattle, WA

Nice hotel close to train station

Posted Sep 5, 2016
We got the our room on the 26th floor the view was amazing over seeing the city. Hotel is across from train station, restaurants and shops.
Comment from Hotel Management
Sep 23, 2016 by Kim, Hotel Management
Dear Guest Thank you for staying with us and sharing your experiences. Great that you enjoyed the view from your room on the 26th floor and also our central location. Kind regards from Zurich Kim Hauser Guest Relations Manager
5 out of 5
by A verified traveler

Excellent hotel very convenient for Oerlikon stati

Posted Sep 4, 2016
Only criticism- it's always too hot in the hotel otherwise excellent
Comment from Hotel Management
Sep 23, 2016 by Kim, Hotel Management
Dear Guest Thank you for this excellent feedback. Looking forward to welcome you back one day Kim Hauser Guest Relations Manager
4 out of 5
by Maksim from Tallinn

Mixed feelings but great memories after all

Posted Sep 2, 2016 on Hotels
Cons: First of all it is not that close to the center as I expected and as written at hotels.com, Oerlikon is about 45 minutes’ walk from the center. Of course, station is right across the street and there are lot of trains going in direction to the main rail station. But if you get back late from the center, you need to take taxi anyway and it costs you at least 33 EUR. Check in was smooth and quick, no problems. My first room had a bed reading lamp which was broken, kettle lid was also broken, floor carpet was dirty, no slippers and no bathrobe. Next day I got upgraded and new room was better. Breakfast is very average and does not worth 35 EUR unless you drink whole bottle of prosecco which was offered among other drinks for free. Pros: Spa. That is a real pearl of this place which can make you forget about all disadvantages and bad experience. It has great view on mountains and city and you relax totally while enjoying the view after workout and swimming. Bar. Bartenders totally made my stay. Thanks to Tobias, Patrick, Ksenia and other girl who worked on 23th of August I felt like in my home bar. They were very considerate and friendly, talking to me all the time in spite of being busy and advising right drinks, excellent job! I would say it is a heart and soul of this hotel and that team make their best to make guests feel happy. Dear management, if you read this review, please reward them, they have deserved it.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Maksim Thank you very much for your review. I am happy that we already found a solution. Best Regards, Kim Hauser Guest Relations Manager
4 out of 5
by A verified traveler

Great view!

Posted Sep 2, 2016 on Hotels
Great view. Good location.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Guest Thank you so much for this great feedback! See you back soon and best regards, Kim