Ratings based on 96 Verified Reviews

4.8 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, superb staff, easy going ..

Posted Feb 25, 2017
Pros: everything
Cons: Pillows are really bad..they need pillow library or at least some decent pillows
Location: Zurich is one of the safest, nicest towns with great restaurants and shopping areas..plus greatly preserved old town..
Superb location, excellent new adition of two moder wings to the old palace, architect did amazing job in incorporating hotel in natural surrounding. Spa is wonderful, the view is the best there is..all in all, 5 star by all means..excpet maybe lousy pillows, but they said they will improve on that
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Pros: The facilities
Cons: Breakfast was included and they tried to charge us for it. Hotel also has a detox kit which they try to charge for, which we did not use. Beware!
Location: Zurich town is nearby
Great hotel fantastic facility and services. Norman Foster has done a great job.
5 out of 5
Recommended
for Everyone
by A verified traveler from Old greenwich, Ct.

Great hotel on top of the city overlooking lake.

Posted Dec 23, 2016
A wonderful and modern hotel with a lovely spa. They offer a shuttle service down into the city. The modern art collection is vibrant. The staff is welcoming and friendly. The dinner we had in the Salt restaurant was very tasty.
5 out of 5
by A verified traveler

Defines luxury

Posted Nov 10, 2016 on Hotels
Beautiful hotel with superb service and the best spa anywhere around!
5 out of 5
by A verified traveler

Top Quality Hotel

Posted Oct 27, 2016 on Hotels
A completely wonderful Hotel. I cannot recommend it too highly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
Traditional grand hotel, modernised to a very high standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from mex

Nicest hotel in Zurich!!!

Posted Sep 6, 2016
Most unique Hotel in Zurich, for true conoseurs! I absolutely recommend this special hotel, not for fit for first time in Zurich tourists, but absolutely gorgeous if you ve been tonthe city before and want to have a different experience! This is a true SPA And Hotel.
5 out of 5
by A verified traveler

Posted Aug 31, 2016 on Hotels
just moved house so nice to stay somewhere away from the chaos of a house move!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Zurich hotel just outside the city

Posted Aug 13, 2016
Outstanding service and facilities. Only drawback is that the hotel is located 15 minutes outside the city center. The property and views are great.