Club Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Reviews of Zurich Marriott Hotel

5 out of 5
Zurich Marriott Hotel
Neumuehlequai 42, Zürich, ZH

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is ideally located
Stayed 4 nights in Apr 2024
Response from Tono on Apr 16, 2024
Dear Kenneth,Thank you for taking the time to share your comment following your recent stay at the Zurich Marriott Hotel. It has been a pleasure having you as our guests. It is great to hear that you were very pleased with the great location of the Zurich Marriott Hotel, near the Old Town and just a short distance away from the main station. Thank you very much once again for your comments and we are very much looking forward to welcoming you in the near future back at the Zurich Marriott Hotel. Have a wonderful day,K. TicoGuest RelationsZurich Marriott Hotel

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility and staff
Stayed 3 nights in Apr 2024
Response from Tono on Apr 16, 2024
Dear Tom,Thank you for taking the time to share your comment following your recent stay at the Zurich Marriott Hotel. It has been a pleasure having you as our guests. We are delighted to understand that you enjoyed your stay with us and are particularly pleased by your comments about the friendliness of our hosts with excellent facilities. This is the main ingredient for a successful hospitality effort. You can rest assured that I will share your review with the entire team.Thank you very much for your comments and we are very much looking forward to welcoming you in the near future back at the Zurich Marriott Hotel. Have a wonderful day,K. TicoGuest RelationsZurich Marriott Hotel

10/10 Excellent

Marchelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and super conveniently located from the train station! Love this hotel! Will definitely stay again!

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so kind and friendly. The breakfast was good and my family enjoyed the hotels cleanliness.
Stayed 2 nights in Apr 2024

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was delivered to us two hours after check in due to the facility being understaffed. Average room, on the small side.
Stayed 2 nights in Mar 2024

8/10 Good

xiaofei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
如果你去瑞士旅行,我建议别在zurich住了。 这个酒店没啥问题,都是大连锁,但是我住在24楼靠近平台那里,晚上不知道为什么一直有一个噪声。 另外我觉得离HB还是有点远了。。。走得有点累,还不如找个HB附近的小一点的~ 但是酒店整体没问题,前台接待人员也很好~~~

10/10 Excellent

Paul

Traveled with partner
Liked: Amenities, property conditions & facilities
Great hotel and staff. Location is in a quieter part of town but very walkable to all parts
Stayed 2 nights in Mar 2024

4/10 Poor

Diana

Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really nice rooms, bathrooms, beds, etc. Very good location, walking distance (across the river) from the main train station and lots of restaurants and shops (Old Town). Some construction happening there that might be a bit ugly (and sort of off a main road that could be a bit noisy) but still a great hotel and high quality at a fair price.
Stayed 1 night in Feb 2024

8/10 Good

valbona

Stayed 1 night in Feb 2024

8/10 Good

valbona

Stayed 2 nights in Feb 2024

10/10 Excellent

Sze Ho

Stayed 1 night in Jan 2024

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accomodating
Stayed 5 nights in Jan 2024

8/10 Good

Wilnelia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Our room was dirty and have pieces of cloths from other guest
Stayed 2 nights in Jan 2024

2/10 Terrible

Roomy

Disliked: Amenities, property conditions & facilities
this is a pigen hole. no worth for money. unsupportive and rude staff except the reception staff who are good but no helpers for baggage. small rooms but high expensive like Ritz hotel. I will never book this again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Madelaine, Miami

Stayed 3 nights in Dec 2023

4/10 Poor

patricia

Stayed 1 night in Dec 2023

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Far too expensive for what you get
Far too expensive for what you get, no luxury or comfort at all, hotel buildings is nice but room very basic and small. Service is ok from some people but I got a very rude one at breakfast. Good location. My stay was ok but I wouldn’t stay there again for that price.
Stayed 2 nights in Dec 2023
Response from Tono on Dec 30, 2023
Dear Monica,Thank you for taking the time to review your stay via Expedia at the Zurich Marriott Hotel. It has been a pleasure having you as our guest. Our key priority is to provide you with a memorable experience during your stay with us. It appears from your comments that you were not fully satisfied with our service while staying with us.We are delighted to see from your comment that our hotel is a good location. However, we were concerned that you perceived our hotel as too expensive. Zurich is indeed a city with high prices and it is ranked as one of the cities with the highest living standard in the world. Compared to other hotels in the city center of Zurich of the same category, you can be rest assured that we are in the same price range.We were distressed to understand that you perceived our Breakfast associates as rude, We sincerely apologize in this regards. Your comments have been forwarded to the Restaurant Manager in order to improve in this area. Thank you very much for your valuable feedback, we do hope to better your experience at the Zurich Marriott Hotel, should your travels bring you back to Zurich. Please do not hesitate to contact us directly if we may be of any further assistance for you. Have a wonderful day,Brilliantly yours,Guest RelationsZurich Marriott Hotel

10/10 Excellent

Noelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Soraya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and staff very polite

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities clean ease of access to bus coach station for tours and bus services A thoroughly enjoyable stay!
Stayed 3 nights in Dec 2023

10/10 Excellent

Saswata

Stayed 3 nights in Dec 2023

6/10 Okay

Diane Rose

Stayed 3 nights in Dec 2023

10/10 Excellent

Shraga

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Nov 2023

10/10 Excellent

THOMAS, Amherst

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

María

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable and spacious hotel rooms, great guest service, they help gave us plenty of recommendations and even sold us the public transportation tickets which made it easier for us to move around, they had our room available before the check in time which was a huge plus for us. The breakfast buffet has a lot of variety. In overall we would totally recommend staying here 😄

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Not worthy of 5 star
I don't know why they rated this hotel as a 5 star. It is more like a 4 star. There was no personalized service, the staff at the breakfast hall were unhelpful, unprofessional and abrupt, like a cheap diner. The rooms were clean but standard with unmatched office-ish furniture. Not aesthetically pleasing. At check-in, they just handed you the keys at the front desk as if you were checking into a motel on the highway. They didn't treat you with the courtesy and detailed attention as any 5 star would. I am being kind in even rating them as a 4 star hotel. Some people would rate them as a 3 star.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony, Dural

Great location and happy staff always ready to assist. Impressive breakfast offering.
Stayed 2 nights in Oct 2023

2/10 Terrible

Meshaal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Oldrich

Traveled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and will definitely stay here again! It’s close to the bus and train stations. The beds are comfortable, and the rooms are large. I really enjoyed the breakfast buffet as well.
Stayed 7 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Amenities
a
Stayed 1 night in Sep 2023

10/10 Excellent

Rafik

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean beautiful rooms with a great view, active bar
Stayed 1 night in Sep 2023

10/10 Excellent

Laurence, Trumbull

Stayed 3 nights in Sep 2023

10/10 Excellent

Lipika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Aug 2023

10/10 Excellent

PAWAN, SYOSSET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great staff, great food, very clean and well connected. Highly recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Johann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Marriott is very nice. The staff and the dining were top notch.
Stayed 1 night in Sep 2023

10/10 Excellent

Anshul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very nice room. Great food options. Easy walk to the train station.
Stayed 6 nights in Aug 2023

2/10 Terrible

susie

Disliked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

TOBY

Stayed 3 nights in May 2023

10/10 Excellent

Yoletsys, HIALEAH

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cl
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at Marriott Zurich. The staff was exceptional and the hotel exceeded my expectations.
Stayed 2 nights in Aug 2023

6/10 Okay

Maan, jeddah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Ellen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is very close to train station
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Staff were very cordial and helpful.
Stayed 4 nights in Jul 2023

8/10 Good

Charley, east stroudsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Shyam

Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023