Web Site Terms, Conditions, and Notices for Expedia+ business Program


Welcome to the Expedia.com/Expedia+ business website. This website is provided solely to assist small and medium sized companies (“Company”) in monitoring employee travel activity while earning and managing rewards. Expedia.com website is provided solely to assist in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes (collectively, the “Website”). The terms "we", "us", "our" and "Expedia, Inc." refer to Expedia, Inc., a Washington corporation. The term "you" and “your” refers to the employee visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. To the extent you book any travel products or services on this Website or through our call center agents, you agree that this Agreement shall apply to all such transactions. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website or make bookings through this Website or our call center agents. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

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The Expedia+ business Program ("Program") is offered to legitimate businesses properly registered with the appropriate local authorities, which Expedia may monitor from time to time and is open only to individuals who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Program through the Company ("Employee(s)"). Individuals who currently participate in Expedia’s Travel Agent Affiliate Program (TAAP) are not eligible to join Expedia+ business. Company may enroll a maximum of 50 Employees. By participating in the Program, Company can earn nights through Qualifying Travel (as defined in Earning section below (“Nights”), which Company may redeem for an Expedia coupon ("Coupon"), subject to these terms and conditions and the availability of eligible travel and reward items. Membership in the Program is void if prohibited by law in the country of the Employee's residence. The Program does not apply to bookings of nine (9) or more rooms made through Expedia’s Group Travel specialists.

Expedia may modify any of the terms and conditions governing the Program—including, but not limited to, the rules for earning and redeeming Nights, the expiration policy for Nights and Coupons and the products and services on which Coupons may be redeemed—at any time, with or without notice, even though these changes may affect your ability to use any Coupons or benefits you have already earned. The Program has no predetermined termination date and may continue until such time as Expedia decides to terminate the Program. Expedia may terminate the Program at any time. Your continued participation in the Program constitutes your acceptance of any changes to these terms and conditions. You are responsible for remaining knowledgeable as to any changes that Expedia may make to these terms and conditions.

Expedia makes no guarantees, warranties, or representations of any kind concerning the Program. Coupons earning and rewards redemptions are void where prohibited by applicable federal, state, or local laws or regulations and are subject to change as may be necessary to comply with such laws or regulations. You release Expedia and its affiliates and partners from all liability regarding the earning, redemption, and use of Coupons, including any rewards that, after receipt, may be lost, stolen, or destroyed. Expedia suppliers are in no way affiliated with or responsible for the Program administration.

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You must first have created an Expedia account prior to registering in order to enroll in the Program. Upon enrollment, you will be issued an Expedia+ business ID number that is linked to your Program account ("Company Business Account"). To earn Nights, you must be signed into your Expedia account at time of booking. No Coupons will be earned for bookings made on the Website where you are not signed into your Expedia account. You must be an enrolled Employee of the Program prior to making a booking in order to earn Nights for any Qualifying Travel. If you enroll in the Program after booking, Nights will not accrue on that booking.

As a component of the Program, your Company may designate one or more corporate travel administer/manager (“Company Administrator(s)”). In such event, upon your permission within the Website, the Company Administrator(s) will be given access to your travel information as part of the Program. Enrolled Company Administrator(s) will receive regular account servicing updates by email. Employee acknowledges the Company Administrator’s use of your travel information as part of this Program is not controlled by Expedia. Company Administrator(s) will be given authority to act on behalf of Company.

You may opt out of participation in the Program from the Website. Company’s ability to earn and redeem Nights based on your travel will be suspended after you opt out. If Company opts out of Program participation, you will no longer have access to Company Business Account and no Nights will accumulate on future bookings, and any accumulated Nights’ balance will no longer be available for redemption. Any Coupons in Company’s Business s Account at the time of opting out will remain subject to the standard Coupons expiration rules and policies.

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You must be signed in to your Expedia account and Enrolled in the Program prior to completing an eligible booking in order to earn Nights for that booking. Nights will be awarded only to the Company Account. If booking a trip for another individual as a travel arranger using the arranger settings in Company Account, the individual's account you are using to book the travel will earn Nights for the eligible booking only if their Expedia+ Account is enrolled in the Company’s Expedia+ business Account.

After you complete travel Nights at pre-paid Expedia Rate hotels with a nightly rate of at least $50 before taxes and fees, separately or as part of a travel package (“Qualifying Travel”), the Night(s) will be held in pending status for thirty five (35) days after the Qualifying Travel is complete. Pending Nights are not available for redemption usage. Thirty five (35) days after completion of Qualifying Travel, Nights will move from pending status to available status. Once in available status in Company’s Expedia+ business Account, Nights are eligible to be used by the Company Administrator(s) for redemption purposes. Cancellations to the Qualifying Travel will not result in credit toward the Company’s Nights’ balance. Expedia reserves the right to rescind at any time any pending or available Nights that were earned or awarded for unused travel items. Coupons and Nights will be rescinded in cases where an Employee receives a refund, from either Expedia or a travel supplier or vendor. Cancelled itineraries and itineraries where reward coupons are used do not qualify for company reward nights.

Expedia has the right to monitor all Company Account activity. If Company Account shows signs of fraud, abuse, or suspicious activity, Expedia may close or freeze Company’s Account immediately and Company may lose accrued Nights or Coupons. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any rewards earned as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Program in the future. Qualifying Travel discovered to be fraudulent will have their Nights or Coupons rescinded, and the Company’s Business Account associated with such fraudulent bookings will be frozen from further Nights or Coupons earning or redemption activity. To contest freezing of an account or the rescinding of Nights or Coupons, please email Expedia+ business customer service at Expediaplusbusiness@expedia.com.

If Expedia suspects fraud with Company’s Account, Expedia in its sole discretion reserves the right to adjust Company’s Nights or Coupons’ balance. If you believe your Company’s Account has been the subject of any suspicious activity, please contact the Expedia Service Center immediately.

Coupons and Nights accumulation, redemption, and expiration status can be accessed on the Website. Coupons and Nights have no cash value. Company has no property rights or other legal interests in Coupons. Company is responsible for any personal tax liability that may be related to participation in the Program.

If you believe your Company did not receive the correct amount of Nights for a booking, you must contact Expedia+ business customer service at Expediaplusbusiness@expedia.com within ninety (90) days from the travel end date. Expedia will make the final determination as to whether Nights’ adjustments of any kind are justified for the travel in question. In no event will any Nights manually be moved from pending to available status sooner than thirty five (35) days after completion of Qualifying Travel.

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Nights will not expire as long as there is a Qualifying Travel or redemption activity through the Website on Company’s Expedia+ Business Account at least once every twelve (12) months. "Qualifying Purchase or Redemption Activity" means a rewards-eligible trip or travel item which has been both booked and completed or redemption of Nights for Coupons through Company’s Expedia+ business Account. All Coupons in Company’s Expedia+ business Account will expire twelve (12) months from the date of issue.

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Any issued Coupon will be deposited in to the Company's Expedia+ business Account, and can be found on the Website. Redeemed Nights will be deducted from Company’s Expedia+ business Account at the time the Coupon code is issued. No Nights will be deducted from the Company’s Business Account until the Coupon is issued. Company can redeem available Coupons at Expedia Rate hotels only. A Coupon can only be applied to one (1) hotel room per booking. A Coupon cannot be used for booking multiple rooms on the same itinerary. All redemptions are final and may not be cancelled.

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Coupons issued by Expedia+ business are single-use and valid for a discount coupon to be used on a new booking for a room at an Expedia Rate hotel on Expedia.com. The value of the booking must be at least $50 before taxes and fees. Package bookings are not eligible. The qualifying hotel must be booked within 12 months of creation of the coupon for travel within 24 months of creation of the coupon.

Limit one (1) coupon per booking. Coupon is not redeemable for cash. If the full value of the Coupon is not used, the remaining balance will be forfeited. Coupons may not be combined with or applied to any other certificates, discounts, upgrades, awards, or promotions. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Coupons cannot be applied to such amounts. These charges must be paid at the time the reservation is confirmed or to the hotel directly, and they are the responsibility solely of the traveler. Coupons cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges. This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelled. Coupons are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Coupon has no cash value. Void where prohibited by law.

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As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with this Agreement; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an Expedia.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Additionally, Expedia reserves the right to modify, suspend or stop the Website (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice to you. You acknowledge that Expedia has no express or implied obligation to provide, or continue to provide, the Website, or any part thereof, now or in the future.

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As an individual customer of Expedia, you will also be enrolled in the Expedia+ Program and eligible to receive personal reward points separate and apart from the Expedia+ business Program based on the terms and conditions of Expedia+ Program. Any Employee enrolled via the Expedia+ business Program will be automatically enrolled at the +silver Tier level in the Expedia+ Program. + silver Tier members receive additional rewards benefits, including but not limited to, a 10% bonus on all base points earned, VIP Access Bonus Points, exclusive hotel amenities at over 500 participating VIP Access hotels, priority customer service, and dedicated local concierge service in Hawaii, Orlando, and Las Vegas via Expedia Local Expert. Note: if you have already reached Expedia+ gold Tier status, you will remain at the gold Tier level. For more information, see the Expedia+ Terms and Conditions.

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All travel booked on the Website is subject to the Expedia.com Terms and Conditions and Expedia.com Privacy Policy.

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Revised September 10, 2014
©2014 Expedia, Inc. All rights reserved.