“The front desk receptionist was a bit short and rude. Surface wise, the room appeared clean but I did spot two roaches during the stay. The room also smelled stale. I understand the room was a smoking room but it didn’t seem like the staff put much effort into maintaining the freshness after the previous guest. The ice machine worked but looked as though it needed to be cleaned. Last but not least, the pool was permanently closed for undisclosed reasons. Overall, the stay wasn’t horrible……
“As other reviews have stated, the front desk/owner has poor customer service skills. Upon checking in, his attitude was terrible. We had two rooms for 5 adults and 2 children. He asked for everyone's ID which was unexpected but those that had ID complied. I limited asking questions because of his confrontational nature.
I was hoping that our experience would mirror the few positive reviews but unfortunately it started off on a bad foot and got worse. Both rooms reeked of cigarettes although……
“Room wasn't bad at all ac was nice kept room cool breakfast was lacking nothing but bagels and bread and a few cereal options staff was ok check in good”