“Showed up to “we see your reservation but we don’t have a room.” At 7pm no call no message prior to arriving. Refused to refund wouldn’t answer the phone for Expedia to give me a refund so I can book another room last minute. Took 2 days to answer the phone and finally was able to receive a refund. Staff at desk were so rude and showed no remorse or respect to someone who was stressed and calm about needing a refund to get a room and a refund. ”
“Showed up to “we see your reservation but we don’t have a room.” At 7pm no call no message prior to arriving. Refused to refund wouldn’t answer the phone for Expedia to give me a refund so I can book another room last minute. Took 2 days to answer the phone and finally was able to receive a refund. Staff at desk were so rude and showed no remorse or respect to someone who was stressed and calm about needing a refund to get a room and a refund. ”
brittany