利兹 3 星级酒店, $76 起

“We checked in and our reservations were not correct. Thankfully the staff was super helpful and found us a room however the room was not very clean and the shower was broken and gross. Breakfast was not great either”

“This was my first time booking in Birmingham and I used google review to book this room. I was absolutely shocked that the reviews on this hotel were so high. Although the outside of the property was well maintained, the inside was horribly disappointing. The suite we stayed in was old, dirty and smelled musty. Had this been a refundable booking, we would definitely have not stayed. The walls were dirty. The alarm clock had disgusting grime on the chord. The carpet was almost sticky feeling;……

“It was just a one night stay but everything was as you would expect it to be cleaned the perfectly maintained breakfast. The following morning was hot. Good and welcome.”

“1st-assigned a room, it was occupied 2nd-got new room. Staff was confused and woke us after midnight LOUDLY and wondered why the first room THEY assigned us was occupied. ?. 3rd-staff had no idea who was occupying first assigned room. 4th- we did get 2 free brekky coupons. We had to hunt down the cook, the beverages, and our order. The same loud staff that woke us after midnight struggled to remember an orange juice order for over 44 minutes. 5=poorly managed and ignorant staff made our stay……

“The room we reserved was not available. The attendant at the front desk seemed on edge that we even booked through a 3rd party. She even made a comment along the lines of “not giving a damn”. I am not sure what part of the reservation she would be referring to. There was a gentleman I was working with that seemed like he was still in training but he was very professional. All in all they found us a room but not before we were told they didn’t have a room for us. That a little confusing and……

“Very clean, easily accessible and comfortable!”