Find 4 Star Hotels in Duarte, CA from $142

"Coffee machine did not work. TV did not work. The toilet had no lock. I paid for non functional room. I feel cheated."

"Always so clean, helpfull staff. Nice area."

"I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can "fine print" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?"

"Check in was fast and the staff was very helpful. Unfortunately, we found out that our vehicle (after the fact) was damaged while parked at the Valet Parking and did not know this until we arrived home."

"Surprised to find out bedsheets were not included in the room. That was a first."

"The only thing I can say it need to improve is the staff better attitude and be for helpful."

"The $32 amenities fee with a $20 credit used for food is a bit confusing for me."

"What can I say?…we will definitely be back! Such a great experience. Everyone was super helpful. Nice bar, Starbucks handy, great breakfast buffet, and a nice little night menu if you choose to stay in. The pool was very enjoyable also. Looking forward to next time."