Palaces in Batam

"Studio premier room is big and clean. Cleaning staff are also super friendly. Super conveniently connected to grand Batam mall."

"Montigo resort has a clean, quiet and serene environment. Nice place to relax and enjoy the many activities it offers for all ages. The staff are polite, patience and helpful. Staff service is tip top. We’ll definitely visit again after our first experience."

"A very clean and comfortable hotel with very friendly staff. However, the noise from the main road in front of the hotel intrudes into the rooms facing it. Especially the noisy motorcycles. Would definitely stay there again but I will ask for a room facing away from the road."

"Very friendly reception. Keep our bicycle properly in the store. Surprised us with a box of wonderful chocolates and juice. Able to late check out due to our late return of our ride.b"

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now"

"Resort was above expectations. I brought my 7, 5 , 2 yr old kids. And the resort had ample activities for kids."

"Staff was friendly, the amenities ig good, room so clean the facilities are good "

"Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w"