Canadensis Chalets

"The waterpark itself was clean, and wasn't crowded when we were there (5/2/26) and quite managable compared to some larger competition (Kalahari). Both days we were there the hot tub was FREEZING, really uncomfortably cold. The hotel was fine, there was enough to eat and drink in a pinch but I would highly recommend dining off-site. The variety was lacking, but the staffing was problematic. Service was painfully slow, and I waited 25 minutes in line for a plain black cup of coffee because there was one person on the register and one making drinks. Unacceptable on a Sunday morning. The rooms definitely needed updating, the mattresses were extremely uncomfortable, and I had to request a coffee maker for the room which is a basic staple. I paid $289 through Expedia for the least expensive double queen room. I will not be returning."

"Good food selection, champagne tower was better than imagined! Speedy room service, definitely a new experience. Will visit again soon!"

"Excellente service"

"Most aspects of our room and the property were fine. However, we were unpleasantly surprised by the absence of a comfort-height toilet, which we have come to expect. Also, I slept on the side of the bed by the wall and found the space available to me beside the bed cramped. In contrast, there was plenty of extra space around the bedside table on the other side of the bed."

"Hotel was very clean and staff very friendly! "

"Me encantó"

"Beautiful property with updated and high quality furnishings."

"Overall great room"

"It was like sleeping in an ashtray."