September I already booked December sea view room, i flying Thirty hours go to mexico, hope enjoy my holiday, Completion of the registration formalities at the hotel, After, Waiter tell me no sea view room!!! I asked why? The hotel does not answer, just give me a letter and asked to sign to accept Contents of the letter are: Excuses at this point are meaningless but are important for us to let you know that we are deeply concern in affording our guests with the best service and a complete satisfaction during your stay, reason why we would like to offer you: * 1 internet card valid for 3day * 1 Tour to Tulum for 2 people * Credit of 120 usd for reservation 405671 valid on check out This is not what I need most, because i already go to Tulum, Credit of $ 120 reservation 405671, only available in the hotel consumer, I do not understand why it is, I booked a sea view room, no sea view rooms refund the difference of prices is reasonable,The hotel's compensation was, did not consider customer need to. For hotel deal, I very dissatisfied!!!