“Ace Hotel! My family’s last day vacation in Paris, we booked your shuttle service through your hotel for 6:30 am on 18/04 to the airport and paid 6 euro each for my family of four (24 euro total) and we spent the night.
On route, the shuttle driver asked us to pay more after we told him it’s T1 flight. This question was not asked at your hotel reception when I booked the shuttle.
After not agreeing to pay more, the shuttle driver threw our luggage on the tarmac after arriving in T2.
To be……
“The hotel is quite nice—very clean, and the bed is very comfortable. The front desk staff are warm and welcoming. The room features a really impressive large TV, around 85 inches. The only downside is that the breakfast selection is somewhat limited.”
“超級差勁的飯店,整體給人的感覺糟透了。我們下午三點check-in的時候,給我們的房間居然還沒準備好,我們拿著房卡到了房間,還看到清潔人員在整理浴室,床單沒鋪好,枕頭套也沒套上。櫃檯人員也沒幫我們換房間,叫我們拖著行李站在走廊等候。進去房間之後,發現枕頭套上面有頭髮,浴室的沐浴乳也沒了,還好我們有自己帶沐浴乳。當天巴黎很熱,房間的空調是壞的,我們向櫃檯反應,第一次他說應該可以了,但是其實空調還是沒動靜。我又向櫃檯反應第二次,並要求換房間,結果櫃檯人員口氣很差,吼我並且說沒辦法,因為房間都是滿的,我們就只能繼續忍受高溫直到半夜才睡著。這真的是一個糟透了的經驗,以後我們再也不會來住這一家飯店了!
A Terrible Hotel Experience
This was a horribly disappointing hotel — the overall experience was awful. When we checked in at 3 PM, our room wasn’t even ready. We went to the room with our key card……
“We stayed at this hotel during our family trip and had a pleasant experience overall.
The reception staff were friendly, helpful, and willing to answer all of our questions. This made the check-in process smooth and welcoming. There is also a water station on the ground floor where guests can refill their bottles at any time, which was very convenient. Our daughter was delighted to find free sweets available for children.
The family room was spacious, clean, and comfortable. One of the……