“Towels were not replaced at all during our entire stay nor was the room cleaned, I expected better.
Check in was abysmal, we received an email two days prior to say we would get a code to enter the hotel and the room but nothing! It was not just us, a steady stream of people came to the door and couldn’t get in! Very poor!
We only saw one member of staff when we had to go to the sister hotel across the road to ask for toilet paper! ”
“We love this hotel , this was a return visit and it did not disappoint. Love the food , the staff, the gardens, the room - everything. The outdoor spaces especially are stunning . I look forward to coming back in the future .”