“The bathroom was not what was displayed online. We did not get master tub and the shower filled up past our ankles when showering. It would not drain unless water off. Also the bathroom door was damaged and would not close all the way, there was a large crack where u can see in. No true privacy. The resort itself was nice but room not as expected or worth the price.”
“Ama at reception was super helpful and friendly! She was great and sweet. Customer service throughout the resort was great. I don’t give it a 10 out of 10 because of the property itself pretty old they renovated and try to maintain but you can tell it’s just painting over old issues. Beach and Pool were great.”
“We reserved 3 king bed terrace first floor rooms due to having 2 children.
Desk informed me we were all on 4 th floor due to Expedia upgrade.
We reserved 1st floor purposely and was told nothing we requested was available until next day .
Resulting in 2 rooms having to move to first floor the next day”
“We absolutely loved our trip to Hilton Head! The pool was one of the better ones that I have been to especially in this price range. I got a two bed suite and it was perfect for my wife; I; and my best friend to all be able to have enough space to be comfortable. Great location as well and would highly recommended!
Only thing that is kinda strange is that they require a $150 accident damage fee deposit and it is after you book the room. Totally unexpected when they called and honestly thought……
“Room is old, bathtub is rusted, caulking around toilet was black. The room smells like no one lives in it for a while. While it rained, the water overflow to the door. The only pleasant thing was the staff was really nice and helpful.
I don't think I will go back again unless they make some improvement”
“Honestly, we thought the hotel building itself was very nice. The ladies cleaning our room did a great job. But when I checked in to the hotel, I noticed my credit card was charged nearly $1,000 more than it should have been. When I asked the front desk, I was told it was a hold and would be removed. Following check out, it processed on my card and was not removed. Additionally, my card was charged for a lunch I never ate. After complaining to the front desk, the lunch charge was removed from……
“During our stay in Room 1606, we experienced a serious issue that significantly affected the quality of our stay. Of the two bedrooms in the suite, the bedroom closest to the entrance had an air vent located directly above the bed. The constant noise from the vent was loud throughout the day. Even more concerning, however, was that at night we could hear conversations from the neighboring room through the vent with remarkable clarity. We were able to hear their voices almost word for word, which……
“The property was clean and nice. The staff was friendly. The rooms were as expected. The only thing I hated was the very thin pillows. Bring ur own if you stay here. The mattress was on the thin/hard side. The parking garage is nice, but fills up quick. The property is about 15 mins from the beach and behind a gas station.”