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Hanoi Emerald Waters Hotel & Spa

4.0 star property
Luxury hotel with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hanoi Emerald Waters Hotel & Spa

Suite, Balcony | Minibar, in-room safe, individually decorated, desk - Hanoi Emerald Waters Hotel & Spa (Hanoi)
Suite, Balcony | Terrace/patio - Hanoi Emerald Waters Hotel & Spa (Hanoi)
Buffet - Hanoi Emerald Waters Hotel & Spa (Hanoi)
Front of property - Hanoi Emerald Waters Hotel & Spa (Hanoi)
Lobby sitting area - Hanoi Emerald Waters Hotel & Spa (Hanoi)
Located close to Hoan Kiem Lake and Hanoi Old Town Night Market, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Indulge in a facial, a deep-tissue massage, and a body treatment at EF Massage & Spa, the onsite spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner, and happy hour. Free in-room WiFi and a bar are available to all guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 645 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Memory foam bed
Premium bedding
  • 441 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

Highlights

Balcony
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, City View

Family Room, City View | Minibar, in-room safe, individually decorated, desk

Family Room, City View

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Balcony

Suite, Balcony | Balcony view

Suite, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Yard
Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

Highlights

Soundproofed
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Spring water bathtub
Rainfall showerhead
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Connecting

Minibar, in-room safe, individually decorated, desk

Connecting

  • Sleeps 4

View all photos for Suite(Honeymoon)

Minibar, in-room safe, individually decorated, desk

Suite(Honeymoon)

  • Sleeps 2

View all photos for Suite with Balcony

Minibar, in-room safe, individually decorated, desk

Suite with Balcony

  • Sleeps 2

View all photos for Family Room With City View

Minibar, in-room safe, individually decorated, desk

Family Room With City View

  • Sleeps 3

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

  • Sleeps 2

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • Sleeps 3

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

  • Sleeps 2

View all photos for Deluxe Double Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room (No View)

  • Sleeps 2

Family Quadruple Room

  • Sleeps 4

View all photos for Deluxe Twin Room (No View)

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room (No View)

  • Sleeps 2

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About the neighborhood

Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 5 min walk - 0.3 miles
  • Hanoi Old Town Night Market - 7 min walk - 0.4 miles
  • Hanoi Opera House - 10 min walk - 0.6 miles
  • St. Joseph's Cathedral of Hanoi - 13 min walk - 0.7 miles

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪La Bevie Hotel 34 Hàng Tre - ‬2 min walk
  • ‪Bánh Mỳ Bà Dần - ‬1 min walk
  • ‪Authentic Hotel - ‬2 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Bánh xèo Zòn - ‬1 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Luxury upscale hotel near Hoan Kiem Lake
Near Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hanoi Emerald Waters Hotel & Spa provides a library, dry cleaning/laundry services, and a fireplace in the lobby. Treat yourself to a facial, a deep-tissue massage, or a body treatment at EF Massage & Spa, the onsite spa. The on-site international cuisine restaurant, Salmon Run, offers breakfast, lunch, dinner, and happy hour. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-in, concierge services, and an elevator
  • Luggage storage, massage treatment rooms, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 50 individually decorated rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Cribs/infant beds, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salmon Run

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2016
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for VND 0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 per person
  • Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Hanoi Emerald Waters Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hanoi Emerald Waters Hotel & Spa?

Hanoi Emerald Waters Hotel & Spa doesn't offer parking.

What time is check-in at Hanoi Emerald Waters Hotel & Spa?

Check-in begins at 2:00 PM.

What time is check-out at Hanoi Emerald Waters Hotel & Spa?

Check-out is at noon.

Does Hanoi Emerald Waters Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 432000 per vehicle applies.

Where is Hanoi Emerald Waters Hotel & Spa located?

Located in Old Quarter, this luxury hotel is within a 5-minute walk of Hoan Kiem Lake Weekend Walking Street and Hoan Kiem Lake. Hanoi Old Town Night Market and Hanoi Opera House are also within 15 minutes. Hanoi Railway Station is 24 minutes by foot.

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Hanoi Emerald Waters Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 731 out of 941 reviews
Rating 8 - Good. 184 out of 941 reviews
Rating 6 - Okay. 21 out of 941 reviews
Rating 4 - Poor. 3 out of 941 reviews
Rating 2 - Terrible. 2 out of 941 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Lovely hotel and amazing staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Philip

Liked: Staff & service, amenities, property conditions & facilities
Stated 5 nights. The staff were professional, kind, engaging, respectful, spoke excellent English, knowledgeable, helpful and made every effort to ensure a pleasurable experience. Room was clean and safe. Buffet Breakfast was adequate. I would stay here again
Stayed 5 nights in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Lucas and Kim checked us in. Kim arranged a trip to Ha Long Bay for us as soon as we arrived. The staff is extremely helpful. The buffet breakfast was fresh and plentiful.
Stayed 1 night in Jan 2025

10/10 Excellent

Chai HOoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice. The breakfast is rich in variety and great value for money.
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good stay

Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions. One thing that really need improvement, room soundproofing. Overall good stay 😊 Location is very strategic, away from the busy street.
Stayed 1 night in Mar 2023

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeris Ling Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Hanoi emerald waters hotel is an lovely boutique hotel. Room is clean with a good air conditioner. Bed in room is comfortable. I had good night sleep. Good breakfast buffet and made to order Pho noodle soup is delicious. Staffs in hotel is very helpful and courteous. I would recommend this hotel if you want to stay in Hanoi.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

would recommend

the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの気遣いが素晴らしいです
Stayed 3 nights in Aug 2025

6/10 Okay

Maik

Liked: Staff & service
Frühstück hatte wenig Auswahl. Personal beim Frühstück langsam und unprofessionell. Zimmer etwas veraltet. Safe war nicht fest verbaut.
Stayed 4 nights in Jul 2025

10/10 Excellent

yuji

Liked: Cleanliness, amenities, property conditions & facilities
とても充実した設備と清潔な室内。今回、このホテルを選べたことに感謝しました。 寝具もとても清潔で心地よい柔らかさで熟睡できました。 2階で提供される朝食は素晴らしいサービスで、この価格帯のホテルとしては最高だと思います。 近くにはハノイで初めて開店したセブンイレブンが在り、とても便利。ホアンキエム湖にも直線で100ｍ。とても歩きやすい場所。 お勧めのホテルです。
Stayed 2 nights in Jun 2025

10/10 Excellent

Yi Wen

Liked: Cleanliness, amenities, property conditions & facilities
入住時櫃檯人員非常親切且熱情的招呼我們，詳細介紹飯店附近的景點和一日遊行程，來協助將行李放到房間，每天外出都會很有禮貌的打招呼，工作人員的英語都非常流利，溝通沒有困難，入住中碰到一些問題他們也很盡力的協助解決，這邊特別感謝顧客經理Lucas對我們的服務。 飯店早餐的內容也很豐富且很美味，可以點各種雞蛋料理和河粉，還有各種水果和甜點，早餐吃完都可以飽到中午。 飯店的周圍環境也很優越，步行就可以遊覽各個主要景點和著名餐廳。 整體來說這次的入住非常滿意，很推薦各位前來河內時入住。
Stayed 5 nights in May 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, inexpensive option. Great location. Staff was great and very helpful and attentive. Their buffet breakfast was top notch and on par with more expensive properties we stayed at in Hanoi.
Stayed 1 night in May 2025

10/10 Excellent

MASATO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋、設備、立地、周辺環境等はまずまずでした。良かったのはレストランです。清潔で雰囲気が素敵でした。料理も大変美味しかったです。 このホテルで特に素晴らしいのは、従業員の皆様のフレンドリー、親切な接客です。これまで多くのホテルに宿泊しましたが、その中でも最も素晴らしいホテルの一つになりました。皆さん英語が堪能で、こちらのつたない（酷い）英語力にも辛抱強く、笑顔で対応頂きました。滞在前からの情報提供、滞在中のサポート、早朝出発への心配り（出発時間の繰り返しの確認、朝食ボックスの準備等）、滞在後のメールなど、数えればきりがありませんが、ホスピタリティー溢れる大変すばらしいホテルでした。サポート頂いたKimさん、Denさん、全てのスタッフの皆様に心から感謝します。次回も是非宿泊したいと思います。
Stayed 4 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Decent but there are better options

Okay overall but is a little run down. We stayed in two different rooms, one smelled like cigarette smoke and neither had a shower that drained properly. Employees were very friendly. Breakfast was decent but not exceptional.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

We had the top floor front facing room with king bed and balcony Comfy bed, very clean hotel and friendly staff! Breakfast was good Loca was excellent, in old quarter walking distance to the lake and other activities. But a bit off from the center so not super loud
Stayed 2 nights in Mar 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
The hotel was in a good location, 2 blocks from Hoan Kiem Lake (lake in the heart of old town). The rooms were ok, a little dated, and breakfast buffet was average. Staff was great, and very helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean, staff were super friendly and helpful. Nice breakfast, wasnt a massive spread but still a good selection of tasty food. Beds were on the firm side for our preferences but definitely not the worst we had in Vietnam. Would return if visiting Hanoi again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Yasutoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
繁華街までとても近くて便利な割には夜はとても静かで快適に過ごせる事ができました。
Stayed 2 nights in Feb 2025

10/10 Excellent

Inhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff!!!

All the staff members were very helpful! Thank you!
Stayed 5 nights in Jan 2025

10/10 Excellent

YAYOI

Liked: Cleanliness, property conditions & facilities, room comfort

スタッフが素晴らしい

ホテル設備は、古いのですが、清潔に保たれています。トイレの流れが悪くて、詰まったのかと心配になりましたが、スタッフの方がすぐに見てくれて、大丈夫との事でした。シャワーの出は良いのですが、排水は溜まり気味でした。最終的には流れましたが。スタッフは、非常にフレンドリーで、色々気を遣って頂きました。バスで空港に向かいましたが、バス停まで案内してくれました。
Stayed 4 nights in Jan 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night

Beautiful hotel clean rooms and great included breakfast wish I could have stayed longer great reception who arranged my airport pickup and waited an hour for my delayed flight to land!
Stayed 1 night in Jan 2025

10/10 Excellent

juntaek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

정말 좋은 호텔이군요^^

아주 깔끔하고 직원분들 너무 친절하네요 아침 조식도 정말 좋았습니다 예정보다 하루더 있고싶었지만 만실이라 다른 호텔로 알아봐주셨네요 좋은 기억 남기고 갑니다 다음에 또 방문하고 싶습니다
Stayed 1 night in Jan 2025