“We spoke to 2 different associates on two separate days, both ensuring a late checkout of 1pm. At 11am, the manager called our room and rudely told us we needed to leave, she didn't see where we were doing late checkout. When we went to the desk to talk to her she totally thru the previous day's associate under the bus saying "I've had a lot of problems with her." That's not the customer's issue nor should a manager do that in front of a customer. Her rude demeanor and refusal to accommodate……
“For the price, it was a clean and almost comfortable stay. The air conditioning was just below acceptable. Even set to 60 degrees, the room was still a little warm. The refrigerator was set so low that it took all day to cool down, which meant our left-over food was no good. The indoor pool was incredibly cold, and the hot tub should be renamed to a warm tub. The elevator certificate was 1.5 years expired and smelled like hydraulic fluid. Breakfast options were skimpy, but acceptable. If……