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"Staff was friendly and helpful. "

"Upon check in, the front desk lady informed us that a tree from a recent storm had fallen on the hester to the hot tub. We were past the canceling window, so we decided to stay. And I'm glad we did. They did fix the hot tub. Very friendly check in on Monday night.. But the lady on duty on Tuesday evening was rude..said the hot tub was out of order and we needed to get out of it! The outside of the building is very outdated and is in need of repairs. There's an employee that was wearing a red baseball cap ..backwards.. Totally unprofessional looking! No name tag..no uniform.. Not a good look for this hotel.. I would stay here again.. "

"Very nice stay, we were greeted very friendly and felt good about our check in ! We will for sure stay here again when we’re up that way . "

"This was the very best motel that I have ever stayed in. The staff was phenomenal, And the room was the cleanest I had ever stayed in.. will definitely only stay here when in Eureka Springs, Arkansas."

"We were able to catch the trolly right out front of the property which made it easy to get around downtown area for shopping and dinning. The owners were very nice and helpful. nice relaxing property "

"Great stay. We love their game room!!"

"First time we usually stay at the basin park but wanted a little different experience enjoyed it thanks!"

"When we arrived at BW in Eureka Springs, there was no power in the city due to storms and tornadoes. Pam at the front desk was friendly and welcoming, despite the stress of no electricity. She led us to our room with a flashlight, and opened our room with her management key, just reminding us to check in next morning to receive our own keys. Couldn't believe she was still so calm and hospitable amidst the weather crisis."

"This is an old property. We were there for a wedding and power went out. We checked out early and hotel gave us credit for one night. The best thing about hotel is the staff. They made reception happen for the wedding. Staff went out of their way to make sure we were comfortable."