Long Pond Chalets

"If you through Expedia, the hotel treats you horrible. The price is the same if you book through the hotel website maybe a very small difference but you get water park tickets you get kitchen ware and you get treated differently. I booked through Expedia and Didn’t get any water park tickets no kitchen culinary no pots no pans not even forks spoons or cups. When I called downstairs they said I booked through a third party and that is not included, the same thing they said when we arrived regarding the water park tickets. To top it off the room looked really old and out of date and management was even worse no customer service etiquette. When I spoke with Maya who claimed to be the manager on duty and explained it was my granddaughters birthday if there was anything she could to to make our experience better she said no I booked through a third party so talk with them. Expedia misleads you when they say this is a rare find cause you have water park access making it seem it’s included and then in fine print on another page it says surcharge. And the hotel sucks because they put rooms on Expedia because they obviously can’t get all the rooms rented but then they treat the paying customer like crap taking basic amenities like cups forks and dishes away but there’s a full kitchen in the room. Make that make sense! Overall horrible experience my granddaughters birthday was ruined, don’t even bother going there!"

"One of the best hotels I've ever stayed at—highly recommended!"

"There was no towels in the room. I called housekeeping twice and nothing, called the front desk twice, then I was told to go downstairs to get it after 45 mins of waiting. We had dinner reservations that I had to move 4 times because we couldn’t shower until we go the towels. We had no shampoo, no sheets for the bunk beds, I asked for accommodation they said they couldn’t do anything. I asked to extend for late check out, they only extended for a hour noon. I told them I would pay extra for it and they couldn’t help. The staff members were really rude and not helpful at the hotel. I don’t plan on going back to camelback resort after this experience. "

"Had a great stay but the breakfast is awful. You get better chow in an Army chow hall. Thankfully didn’t book dinners."

"excellent everything...second time staying here...only thing is the $500 security deposit...kind of steep but returned very quickly."

"Everything was perfect "

"Exit kindly smokey "

"Enjoyed my short stat staff friendly room was a bit musty dusty not a lot of good amenities water park was smaller than I thought didn’t have a water pool bar but I did enjoyed the fire place Reasturant. "

"The rooms could be better. But overall it wasn’t bad. I enjoyed my stay. Staff was great. "