Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
I had a two-night reservation late November of 2019. I was checked in by the female owner; very nice and friendly. I unloaded by bags and left to run errands. When I returned, I noticed that there was an ironing board set up right in front of an adjoining door to the adjacent room. This door had a doorknob but no latch and swung freely. I reached through to the other door and could turn the knob. There was no lock on my side to prevent anyone from entering my room from the adjoining room. I went to the office and told the owner I didn't feel safe as my door did not latch nor lock. He stated the second door was screwed closed from the adjacent room. Told him I have no way of knowing/verifying that was true. He said I could check out - he didn't offer another room or other solution. When pressed, he said he could prove it to me but not then as his baby was asleep. I left the office and returned to my room to pack up. He returned and took me to the adjoining room to show me the security. It was a thin strip of metal with two phillips-head screws. I told him anyone with a screwdriver could have access to my room if they wanted to come in. He again said I could check out. I packed up my bags and returned to the office to request a refund. He stated it would have to be processed by Expedia as the reservation was made through Expedia. Twice, I have called Expedia to have the charges refunded. The owner, Mr. Patel, has refused the refund both times even though he