Great resort to stay! Definitely will come back again!
Chia Yu
2018 年 9 月入住 1 晚
6/10 一般
Michael
与配偶出行
2024 年 4 月 7 日
满意:服务设施,清洁度
不满意:住宿条件和设施
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (Expedia) that we asked them to charge a specific card which they did as well as the card on file with Expedia. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!
Michael
2024 年 4 月入住 2 晚
10/10 超赞
Nitesh
2024 年 4 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Very comfortable stay
Nitesh
2024 年 4 月入住 3 晚
10/10 超赞
Carmen
2024 年 3 月 13 日
Carmen
2024 年 3 月入住 4 晚
10/10 超赞
Jorge,Miami
2024 年 3 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Everything fine
Jorge
2023 年 12 月入住 3 晚
8/10 还可以
Erika
与家人及幼儿出行, 与家人出行
2024 年 3 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Erika
2024 年 2 月入住 2 晚
8/10 还可以
peshli-tza
与配偶出行
2024 年 2 月 19 日
满意:员工和服务,清洁度
We enoyed our stay as always. I woild prefer mote notice of amenities are down.
peshli-tza
2024 年 2 月入住 1 晚
8/10 还可以
Vanessa
2024 年 2 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Vanessa
2024 年 2 月入住 2 晚
10/10 超赞
Rhonda
与配偶出行
2024 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an overall excellent stay. The check in was easy and helpful. The room was welcoming and very comfortable. We did have one concerning negative experience with the valet who was very hostile and unbelievably rude. We did speak with the concierge regarding that experience. She was very apologetic. But as a significant first encounter , if I were s owner / managet I would definitely pay attention to his behavior and the impact on your guests
Rhonda
2024 年 2 月入住 1 晚
10/10 超赞
Moreen
2024 年 2 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
The best hotel in Napa ! The staff is amazing ! Even the house keepers help you ! They give bottles of wine as complimentary and truly impressed with the rooms ! Clean and spacious ! Nearby everything ! 10 min from Napa train ride! Free Netflix and you tube movies ! Super gorgeous rooms and THE BEST PART IS THE STAFF! Evelyn took care of us so well! Free valet parking was amazing ! Only hotel I will ever stay in Napa